FinCrime Analyst (External Dispute Resolutions)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Financial Crime Analyst to oversee complaints and external dispute resolutions. You‘ll bring your investigative mindset to get into the details of complex, escalated fraud cases.

Putting your fraud investigations expertise into practise, you‘ll help us improve controls and customer support to continue delivering an exceptional experience to our customers.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

What you'll need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years in financial crime investigations, or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English (C1+ level)                 
• Experience with investigative methodologies evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• The ability to work with multiple stakeholders and take ownership of assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking skills to know when and how to best utilise means of redress (for refunds and negotiations)
• Good writing skills

Nice to have

• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in other languages

Compensation range

• Krakow: PLN8,300 - PLN12,000 gross monthly*
• Vilnius: €2,200 - €3,300 gross monthly*
• Poland: PLN8,300 - PLN12,000 gross monthly*
• Lithuania: €2,200 - €3,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience