FinCrime Team Lead (External Dispute Resolutions)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance. You'll use your solution-oriented approach to handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let’s get in touch.

What you'll be doing

• Performing effective people management through 1:1s, coaching, and career development
• Assisting management with hiring processes and new team member training
• Controlling and monitoring daily/weekly operations with timely reactions
• Performing deep dives on SLAs, providing RCA/trends/actions for their improvement
• Challenging processes and procedures in context of continuous improvement
• Acting as a point of contact for internal and external escalations
• Meeting company SLAs

What you'll need

• Fluency in English
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Experience in AML, compliance, card disputes, or transaction monitoring
• Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• A solid understanding of the interplay between legal and business risk
• Practical knowledge of SQL
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• The ability to demonstrate sound judgement