Head of Financial Crime Operations

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a data-driven Head of Financial Crime Service Operations to lead world-class FinCrime investigations in Western Europe, based in Paris.

You'll manage a high-performing team of 100+ FinCrime agents across AML, sanctions, and fraud processes, while ensuring risks are proactively identified and remediated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Delivering world-class financial crime investigations for Western Europe, leading a large operation of 100+ agents
• Driving operational excellence by relentlessly optimising our AML processes and setting new benchmarks for quality and efficiency across our operations in France
• Managing capacity, taking into account business growth, process changes, and improvements
• Leading vendor relationships for outsourced services
• Acting as the point of contact, managing communication and reporting to first and second-line teams
• Liaising with regulators in France on inspections and remediation
• Ensuring resilience of our AML operations

What you'll need

• Fluency in English and French (C2 level)
• In-depth knowledge of managing critical and outsourced activities in banking
• 8+ years in operations or operations-related roles, with 3+ years of experience in financial services operations
• A proven track record of managing approximately 100-person teams
• Experience managing FinCrime teams or working in FinCrime teams at a senior level

Nice to have

• Knowledge of AML in France
• A track record of people operations management
• The ability to set up, monitor, and act on data-driven dashboards