FinCrime Subject Matter Expert (External Enquiries)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Subject Matter Expert with experience in financial investigations to lead complex cases. You'll manage risks and make independent decisions on case resolutions, in addition to assisting with process optimisation and procedures updates.

Up to shape what's next in finance? Let’s get in touch.

What you’ll be doing

• Providing expertise on high-risk cases escalated from the business, such as money laundering, fraud, TF, etc.
• Enhancing analytical and investigative functions within a FinCrime team
• Ensuring alignment of procedures with external regulations and internal policies
• Providing high-quality and timely independent advise on FinCrime risks
• Working closely with team leads to achieve department goals
• Cooperating with vendor partners
• Collaborating cross-functionally to enhance processes and reduce volumes

What you'll need

• xperience performing financial investigations, preferably in a large financial institution, government, or law enforcement agency
• Expertise in AML/CTF governance, regulatory control frameworks, and best practices
• Good knowledge of risk indicators in relation to various money laundering and terrorist financing typologies
• The ability to manage multiple cases, work independently, and meet tight deadlines
• Great analytical, critical thinking, and decision-making skills
• Excellent report writing skills
• Fluency in English

Nice to have

• SQL skills