FinCrime Escalations Officer

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷

Our colleagues work directly with customers to resolve issues and flag any potential concerns. Using cutting edge technology, we work to prevent financial crime in a way the banking world has never seen before 💫

Our innovative approach to payments, coupled with an increasingly complex and demanding legal and regulatory environment, provide robust career opportunities for those motivated and driven by a fast-paced, cutting edge culture. If you’re a high calibre, experienced and energetic solicitor, with experience in financial services regulation and payment technologies, join our compliance team! The objective of this role is to perform risk assessment and make decisions for the high risk cases which are escalated from the business, specifically for PEPs and other higher risk customer types. This position will report directly to MLRO (DMLRO).

Up for the challenge? Let's get in touch 👇

What you’ll be doing

• Acting as the escalation point and ensuring the cases of anti-financial crime matters, including anti-money laundering, sanctions, fraud, data privacy/cyber-security, and other regulatory inquiries, have been investigated, resolve and/or escalated when necessary in timely manner
• Working on escalated alerts or tickets and complying with the expected times of resolution
• Participating and collaborating with management as needed in projects, testing and implementation of new processes
• Participating on ad hoc requests for training, projects or process improvement, etc, if needed from management

What you'll need

• Experience as compliance/anti-financial crime officer in a major financial institution
• Exposure in FinCrime operations, acting as the escalation point and ensuring positive hits are investigated and escalated as required in a timely manner
• Deep knowledge of AML and sanctions regulations (eg. JMLSG, ML regulations, OFAC, POCA and etc.)
• Experience in operating a variety of internal and external systems and databases in order to complete investigations
• An ability to review policies and procedures and advise if changes are required when necessary
• A skill to present a summary and proposed conclusion to management in a timely and clear manner, including proposals to implement appropriate steps to mitigate risk and/or monitor it
• Project management knowledge and experience with clear examples of success
• An ability to communicate positively, effectively, and efficiently, written and on camera with various stakeholders

Nice to have

• Fluency in other languages
• Experience in an escalation team