FinCrime Escalations Officer - Switzerland

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a FinCrime Escalations Officer to ensure effective and compliant suspicious activity reporting in branches across Europe. You'll be performing assessments and making decisions on reports, which are escalated from the first line of defence.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

• Acting as the escalation point for suspicious activity cases, managing queries requiring a second line of defence review
• Ensuring accurate and timely SARs are submitted according to local requirements
• Supporting the MLRO in day-to-day AML/CFT, sanctions, and financial crime matters
• Monitoring and detecting rare or new patterns, and reporting emerging trends in suspicious activity
• Developing, improving, and maintaining internal policies, procedures, guidance, and escalation frameworks
• Helping to ensure that internal processes are aligned with legal and regulatory requirements
• Collaborating with relevant authorities, including responding to requests for information and supporting external reporting processes and audits
• Supporting management reporting by preparing metrics, dashboards, summaries, and thematic analysis for key stakeholders
• Assisting with internal training and awareness by translating regulatory requirements into workable operational guidance
• Maintaining high documentation standards, ensuring that investigations, decisions, and escalations are clearly recorded and defensible

What you'll need

• Experience as a compliance/FinCrime officer in a major financial institution
• Experience in FinCrime operations acting as the escalation point
• Deep knowledge of AML and sanctions regulations
• Experience using internal and external systems and databases to conduct investigations
• The ability to review policies and procedures and advise if changes are required
• Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolutions
• The ability to present a summary and conclusion to management promptly, including clear proposals to implement appropriate steps to mitigate risk and/or monitor it
• An understanding of payment systems and markets with a focus on technology and mobile applications
• Fluency in English
• Fluency in French, German, and/or Italian

Nice to have

• Knowledge of XML
• Proficiency in SQL
• Experience in process development and process improvement
• Knowledge of case management systems or transaction monitoring tools
• Expertise in data analysis and translating data into actionable insights
• Experience working with regulators, FIUs, or law enforcement requests
• Familiarity with risk assessments and escalation frameworks
• Experience supporting audits, compliance testing, or regulatory reviews

Compensation range

• Krakow: PLN10,300 - PLN14,900 gross monthly*
• Vilnius: €2,700 - €4,100 gross monthly*
• Poland: PLN10,300 - PLN14,900 gross monthly*
• Lithuania: €2,700 - €4,100 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience