Account Management Director - 12 Month Fixed Term Contract

What you’ll be doing

Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges

Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides

Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets

Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency

Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides

Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives

Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement

Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market

Other key responsibilities

Manage all customer training initiatives, including designing and maintaining a scalable, high-impact training program for clients' sales and marketing teams

Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements

Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments

Partner with Marketing and Partner Marketing teams to ensure all external-facing materials are accurate, aligned, and impactful

Requires travel to meet clients in person and attend key industry events, ensuring strong relationships and firsthand insight into customer needs

Who we’re looking for

8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments or fintech

Proven leadership experience with a track record of motivating and developing high-performing teams

Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments

Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions

Skilled at nuanced, solution-focused communication and providing actionable feedback across levels

Experience building, mentoring, and developing diverse and inclusive teams

Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning

A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others