Microsoft Support Engineer

If you thrive on troubleshooting, collaboration, and delivering exceptional partner experiences, this is your chance to make a real impact 🚀

As our Microsoft Support Engineer - you will be the trusted technical partner behind our partner (our customers) ecosystem - solving challenges, guiding partners, and keeping our marketplace platform running smoothly. You’ll collaborate across teams and vendors to resolve issues, support our marketplace operations, and deliver an outstanding customer experience every day 🚀


Let’s look at your day to day as a Microsoft Support Engineer: 

• Act as the first escalation and troubleshooting point for productivity vendor solutions (e.g., Microsoft), owning investigation and issue resolution for vendor product problems impacting our customers

• Triage incoming support cases, working with Tier 2 specialists on complex issues to ensure timely and effective resolution

• Create and maintain knowledge base articles while identifying recurring issues and collaborating with Product and Engineering teams on long term improvements

• Act as the main point of contact for partners, providing clear updates, managing expectations, and ensuring a positive support experience

• Build strong relationships with partners and collaborate cross-functionally with internal teams to deliver seamless support

• Stay current with platform updates, industry trends, and best practices while continuously seeking opportunities to improve and grow

You'll be the ideal Microsoft Support Engineer for us if you have:

• Advanced demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment

• Understanding of key technologies used by MSPs and marketplace vendors, espicially Microsoft (if you have CrowdStrike, SentinelOne, Bitdefender, BitTitan, etc. experience that would be a plus)

• Experience supporting Managed Services Providers (MSPs) or within a similar partner driven ecosystem is preferred.

• Familiarity with marketplace platforms and the operations involved (e.g., orders, billing, migrations)

• Proficiency with tools like Microsoft Outlook and MS Teams for email and team communication

• Strong problem-solving skills, including the ability to troubleshoot technical issues quickly and effectively

• Balance immediate fixes with long-term solutions, ensuring sustainable improvements across processes and systems

• Collaborate effectively with cross-functional teams and external partners to achieve shared goals

• Stay proactive, adaptable, and motivated to learn in a fast-paced, dynamic, and evolving environment

In order to fulfil this role you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please).

Anti‑fraud and candidate authenticity

At Pax8, we care deeply about building genuine, trust-based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Salary & benefits for our Microsoft Support Engineer:

Salary: depending on experience up to £28.000,00

• Long term Incentive Plan (Stock Options)

• 25 days holiday (plus bank holidays)

• Private healthcare covered by Bupa

• Dental Plan covered by Unum

• Life Assurance

• Income Protection

• Royal London Workplace pension scheme – 5% employer contribution

• Pax8 Cycle to Work Support Scheme Available

• Dedicated time for training and personal development

• Unlimited access to LinkedIn Learning

• Health & Wellbeing coaching support

• Fun and frequent company and team socials

🏢 Our Bristol office (Hybrid) - 3 days: Tuesday through to Thursday

Pax8 offers modern, collaborative office environments across multiple global locations designed to enhance creativity and employee well-being.

These offices feature state-of-the-art amenities and foster strong community engagement through regular social events.

💻Hotdesking with laptop docks and multiple monitors

💆Wellness areas and communal spaces

🍵State of the art coffee machines and social areas designed to support collaboration

📈 Your growth at Pax8

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

🌐 About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

🛂 Background checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

⚖️ Equal opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

#LI-Hybrid

#LI-WP1