Operations Manager

Full site management. Scheduling of goods receipts, volumes to be processed  

Financially skilled in Budgetary & P&L responsibility for the site. Building a strong, efficient and experienced FTE team. 

Working with key resource suppliers to dynamically flex the team in line with the demands of the business and the seasonal volumes.  

Driving operational excellence and continuous improvements to support the evolving business. 

Sourcing and managing consumable providers, continuous negotiation on costs. 

Setting SLA’s and tracking KPIs. 

Working with the Merchandise Planning team on forecasted volumes and shipping priorities.

Demonstrated experience (5+ years) in warehouse, distribution, or supply chain management, including full site P&L responsibility. 

Strong leadership skills, with a proven ability to recruit, develop, and manage high-performing teams in a fast-paced environment. 

Solid financial acumen with experience in budgeting, cost control, and vendor negotiations. 

Excellent working knowledge of warehouse management systems (WMS), logistics software, and best practices. 

Strong understanding of and background in Lean Six Sigma methods. 

Effective communicator with strong organizational and analytical skills. Fluent in English.

An initial phone interview with Pattern’s talent acquisition team

Interview with our Director of Operations (1 hour)

Interview with our VP of Operations (45 mins)

Top Grading Interview and Reference collection

Offer/Decision

Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks).

Be prepared to talk about professional accomplishments with specific data to quantify examples.

Be ready to talk about how you can add value and be the best addition to the team.

Focus on mentioning how you would make a difference at Pattern.

Be prepared to talk about any side projects related to data and analytics.

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.