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Director of North America Operations
PatternLehi, UT, USSenior8+ years
Apply Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a rare opportunity to serve as a pivotal, high-level leader where your "operational obsession" directly shapes how global brands win on the world’s biggest marketplaces.). This is a full-time role with the option of working at one of our warehouses in Lehi, UT, Las Vegas, NV, Hebron, KY or Bethlehem, PA (future sites considered as well).
What is a day in the life of a Director of north America operations?
Lead high-level labor planning, managing tens of thousands of labor hours across multiple North American facilities to ensure healthy backlogs and a positive brand experience
Develop and mentor a team of General Managers and site leaders. Being able to teach, set expectations and hold high level leaders accountable. Fostering leadership growth and network-wide alignment to support current sites and future launch locations.
Partner cross-functionally with HR, IT, RME and Finance to resolve complex people, inventory or quality escalations, serving as the primary escalation point for all operations-related challenges
Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action, particularly as the network launches new buildings and grows rapidly
What will I need to thrive in this role?
Demonstrated experience managing complex P&L responsibilities, overseeing large-scale labor planning (managing thousands of labor hours), and driving bottom-line impact on fixed and variable costs
Proven track record in launching new facilities, hiring and developing salaried leadership teams, and scaling operations while maintaining rigorous quality standards
Exceptional operational fortitude while consistently being proactive in monitoring performance metrics to anticipate and solve problems before they escalate
Strong technical aptitude with an understanding of systems and data. A plus if familiarity with SQL or utilizing AI agents to drive operational efficiencies
Demonstrated foresight to "see around the corner"—planning for future growth and roadblocks while maintaining high standards and taking decisive action without requiring explicit direction
What does high performance look like?
Anticipate and resolve operational challenges with foresight, addressing potential 'cracks in the ship' at scale and taking decisive action before being directed
Drive bottom-line results and operational improvements by effectively influencing and coaching other site leaders to meet high standards, rather than relying solely on direct intervention
Uphold a 'super high bar' for talent, processes, and structural integrity, ensuring that operational quality and efficiency consistently exceed standard expectations
Partner with tech and brand partners to improve operational and brand experience
What is my potential for career growth?
Pattern is growing, which means we are able to create expansive career advancement paths as we launch new buildings and enter new markets. Joining us at this stage offers a unique trajectory to grow your leadership scope alongside the network, with unmatched exposure to high-level strategic planning and mentorship.
What does success look like in the first 30, 60, 90 days?
30 Days: Learning & Assessment
Baseline operational metrics like throughput, cost, and attrition to define 'good' performance.
Meet with regional GMs and site leaders to assess team dynamics, challenges, and development needs.
Audit standard operating procedures against network expectations to identify immediate refinement opportunities.
60 Days: Engagement & Optimization
Lead biweekly operations meetings to align on goals and coach site leaders on proactive problem-solving.
Address scalability gaps and implement coaching plans to boost site-level productivity and quality.
Collaborate with HR and Finance to optimize P&L structures and labor planning models for growth.
90 Days: Execution & Strategic Growth
Independently lead operational strategy, anticipating future roadblocks like new facility launches.
Drive measurable improvements in cost metrics and throughput using 'operational obsession' standards.
Execute long-term scaling strategy to prepare talent and infrastructure for 30-40% annual growth.
What is the team like?
You will work with the other Operations Leaders and be supervised by the Vice President of North America Operations. You will also be mentored by other Ops VP’s and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
Sounds great! What’s the company culture?
We are looking for individuals who are:
Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
Video interview with a hiring manager
Onsite interview with a panel of department leaders
Professional reference checks
Executive review
Offer
How can I stand out as an applicant?
Provide insights on how you can add value and be the best addition to the team
Focus on mentioning how you would be partner obsessed at Pattern
Share experience on any side projects related to data and analytics
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.