Clinical Operations Manager

Hi, we're Oscar. We're hiring a Clinical Operations Manager to join our Virtual Care Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Clinical Operations Manager oversees the daily operations of a virtual clinical practice. You will manage medical assistants, administrative assistants, and workforce management analysts to ensure efficient workflow, patient experience, and reliable provider support.

You will report into the Director, Clinical Operations

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $91,659.60 - $120,303.23 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Lead daily operations of a virtual clinical practice, overseeing medical assistants, administrative assistants, and workforce management analysts.
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's
• Provide management, coaching, and performance management for all assigned team members.
• Partner with workforce analysts to forecast volumes, improve staffing models, and ensure adherence to schedule productivity targets.
• Monitor operational dashboards and queue performance; identify trends and implement process improvements.
• Be the operational contact between clinical support teams, providers and clinical leadership.
• Support onboarding, training and ongoing competency development of staff.
• Collaborate with teams such as provider operations, licensing/credentialing, and quality to ensure seamless clinic operations.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 4+ years of experience in healthcare operations, clinical administration, or similar environment
• Prior leadership experience managing clinical or administrative staff
• Experience with clinical workflows, virtual care operations, and scheduling/workforce management practices.
• Proficiency with virtual care platforms, EHRs, and operational tools

Bonus points:

• Experience in Virtual Primary Care, Urgent Care or telehealth environments
• Experience leading diverse teams (Medical Assistants, Admin Assistants, Workforce Management)