Growth Operations Analyst

Hi, we're Oscar. We're hiring a Growth Operations Analyst to join our Producer Oversight Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Growth Operations Analyst manages important processes and is the subject matter expert on workflows and best practices within a processing team, and provides support and training to other team members. You will use your expertise to partner cross-functionally to design new tools and to produce the best processes and procedures across departments.

You will report into the Associate Director of Sales Operations.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $26.87 - $35.27 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year

Responsibilities:

• Manage sales operations processes
• Become the subject matter expert on workflows and best practices. Use this expertise to support the development of team members and support them on issue resolution.
• Escalate issues through proactive identification and monitoring of processing to management or other teams and partner with them on resolution
• Create workflow documentation and resources for the team
• Lookup and pull data from databases using internal tools
• Build relationships with company partners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 1+ years of work experience in health insurance, utilization management, or operations
• 1+ years of technical proficiency working with Google sheets, excel, and databases
• 1+ years of experience supporting building workflows, improving operations, or project management

Bonus points:

• A bachelor's degree, associates degree or equivalent work experience
• Prior work experience in tech, healthcare, audit, or management consulting
• Experience writing and running SQL queries