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System Specialist, IT
OmnidianSeattle2+ years
Apply About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We are a certified B Corp, headquarted in Seattle. We are looking to fill this particular role with someone who can commit to a hybrid schedule in our Seattle office for more face-to-face interactions with team members.
The Job
As a Systems Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our global IT infrastructure.
You’ll be the primary point of contact for our team members when they need technical help, ensuring everyone has the tools they need to succeed in our mission to protect the planet. Reporting to IT leadership, you will manage daily operations like hardware setups and software troubleshooting while gaining hands-on experience with high-level infrastructure projects.
What You'll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
IT Support & Administration
Infrastructure Project Support
Security, Frameworks & AI-Assisted Operations
Who You Are
Flexible & Resilient: You thrive in dynamic environments and are comfortable with non-standard hours when business-critical situations arise.
Operational Awareness: You possess the situational awareness to identify how a single system issue can impact global productivity and act swiftly to mitigate risks before they escalate into incidents.
Independent Critical Thinker: You are an independent problem-solver who can evaluate complex scenarios and determine the most effective technical solution under the guidance of senior mentors.
AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation.
Communicator: You have articulate written and verbal communication skills, essential for a global, remote-first environment
Experience You’ll Need
Professional Experience: 2+ years in IT support, system administration, or a related field.
Global mindset: Experience working with colleagues across multiple countries
OS Mastery: Proficiency in managing and troubleshooting both Mac and Windows systems.
Standardized Frameworks: Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
AI Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
Technical Breadth:
Experience with Google Workspace and/or Microsoft Azure.
Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
Experience with VPN technologies and client configuration.
Experience That’s a Plus
These are desirable but not required skills:
AI-Assisted Troubleshooting: Proven experience leveraging AI tools (e.g., Gemini, Claude AI, ChatGPT) to synthesize logs, troubleshoot complex OS issues, or draft technical documentation.
Cloud-Native Foundations: Familiarity with managing cloud service providers (AWS, GCP, or Azure) beyond simple user administration.
Advanced Automation: Experience building or maintaining workflows in tools like Make, Zapier, or Power Automate to bridge data between SaaS platforms.
Security & Audit Exposure: Participation in security remediation tasks or internal readiness for audits like SOC2 or ISO 27001.
Systems Implementation: Experience assisting in the rollout of enterprise-wide software, such as an IDP (Okta/JumpCloud), MDM, or a CRM like Salesforce.
Infrastructure Mindset: Foundational knowledge of networking (TCP/IP, DNS) and identity architecture (SAML, SCIM, OIDC).
Professional Growth: Actively pursuing or holding certifications that align with our stack, such as ITIL 4 Foundation, CompTIA Network+, or Security+.
Logistics
Work-Life & Culture
Grow with Us
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.