Senior Expert

Job Description

The Senior Expert will be a critical member of the Global Output Transformation Team, driving strategic transformation initiatives that strengthen the RUN & Future of Ops Program through efficiency, standardization, automation, and operational maturity. 

This role requires a strong STEM‑oriented mindset, combining analytical thinking, data‑driven decision making, and technology enablement to design scalable, high‑impact solutions. The incumbent will lead automation, productivity, and Gen AI–driven initiatives in partnership with Technology and Operations teams, ensuring tangible financial and operational outcomes. 

The role demands close collaboration with stakeholders across Data Operations, Operations Leadership, Product, Technology, and the broader Transformation organization to elevate delivery quality, process reliability, and client experience. 

Key Accountabilities 

Transformation, Standardization & Continuous Improvement 

• Apply structured problem‑solving, continuous improvement frameworks, and STEM‑based analytical approaches to design and implement standardized, compliant, and efficient operating models. 

• Embed right‑first‑time execution and best practices across the Data Operations ecosystem. 

• Use data, metrics, and process diagnostics to identify systemic gaps and improvement opportunities. 

Automation, AI & Technology Enablement 

• Own end‑to‑end strategic initiatives leveraging automation, analytics, AI/Gen AI, and emerging technologies to drive operational excellence. 

• Translate STEM concepts (data analysis, algorithms, logic‑based workflows) into practical process reengineering and automation solutions. 

• Partner closely with Technology teams to define requirements, validate designs, test solutions, and ensure scalable implementation. 

Strategic Project Ownership 

• Lead complex, cross‑functional transformation initiatives involving data, systems, workflows, and stakeholder alignment. 

• Identify and prioritize opportunities using quantitative analysis, business cases, and impact modeling. 

• Ensure measurable outcomes through KPIs, benefits tracking, and post‑implementation validation. 

Stakeholder Engagement & Change Enablement 

• Engage senior stakeholders with clear, evidence‑based insights supported by data, analysis, and structured recommendations. 

• Produce executive‑ready documentation, process maps, system logic, and performance dashboards. 

Productivity & Financial Impact 

• Quantify and deliver productivity gains, cost efficiencies, and quality improvements through automation and workflow optimization. 

• Use data analytics to track savings, utilization improvements, and operational performance improvements. 

Qualifications

• Strong ability to proactively identify bottlenecks using analytical and quantitative techniques. 

• Proven experience working across global and multi‑regional teams, incorporating diverse operational perspectives. 

• Advanced analytical skills, including the ability to interpret complex datasets, identify patterns, and produce actionable insights. 

• Proven automation‑first and technology‑enabled mindset, with experience collaborating closely with Technology and data teams. 

• Comfort working with: 

1. Data analysis, metrics, and performance measurement 

2. Logical process design and system thinking 

3. Automation concepts (rule‑based, AI‑assisted, workflow orchestration) 

• Ability to connect technical solutions with real‑world operational and business outcomes. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion