Analyst, Customer Insights

Company Description

R26_0013597

This is a HYBRID position, 4 DAYS A WEEK at client sites in the Elizabeth, NJ area.

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers to help them understand their consumers, and to optimize their business down every aisle.   On the NielsenIQ Retail Customer Success Team you will work face-to-face with major retail players and use NielsenIQ solutions to help answer questions such as finding the right assortment and guiding pricing strategies to drive market share. Every day brings a new challenge when working in the fast-paced retail environment.

The primary role of the Analyst: They will be responsible for all aspects of the analysis including designing and executing models, analyzing results, simulating client plans, creating deliverable materials, and supporting presentation/training/tool delivery.

Job Description

A LITTLE BIT ABOUT YOU:

You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work--whether you got your start in retail, sales, consulting analytics, or otherwise. Now you’re ready for what’s next.

Drive Client Value

• Conduct required research and analysis to identify trends and patterns in data to glean insights aligned to client business issues and formulate findings into a story
• Thoroughly perform quality assessments on large datasets, quickly assessing potential errors and developing solutions to address them
• Create Excel and PowerPoint deliverables in addition to deliverables in NielsenIQ proprietary software solutions
• Provide error free, on-time results
• Work consultatively and creatively with clients and NielsenIQ teams
• Create and execute tasks detailed on a project plan including collecting, organizing, and tracking data inputs as well as leading internal meetings
• Develop mastery of propriety NielsenIQ tools and metrics, which you will use to help solve your clients most pressing business questions

Learning and Professional Development

• Seek out learning and development opportunities such as advancing technical skills, depending retail expertise, or expanding solution knowledge
• Train and mentor new associates as they join the team
• Contribute to the creation of an environment team members are proud to be a part of and others want to join
• Escalate concerns/issues to Delivery Consultants and/or Principal in a timely and productive manner when needed

Success Criteria:

• Ensures quality and timeliness of delivery (i.e. no re-work, on-time, etc)
• Delivers work efficiently and seeks opportunities to increase efficiency
• Executes work assigned independently and manage workload effectively
• Collaborative team member receiving positive feedback from consultants and client
• Proactively identifies client issues and identifies solutions
• Pushes the envelope sharing new ideas & creative solutions
• Learns about retail clients and our analytic solutions to solve their business issues
• Analytical mindset; inquisitive; problem solver; self-starter
• Storyteller; strong written and verbal communication; collaborative

Qualifications

• WILLING TO WORK ONSITE 4 DAYS A WEEK
• College/University Undergraduate Degree
• Customer Service Experience Required
• Experience in a professional services organization and applied analytics to resolve business issues. 1-2 years of retail or CPG experience highly preferred
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills. Has the ability to synthesize data and identify and diagnose errors/issues independently
• Strong written and verbal communication skills
• Proficiency in the Office suite preferred (excel, PowerPoint, PowerBI)
• Proactive; need to look ahead and anticipate what’s coming rather than sit back and wait to be told to do something
• Enthusiasm for learning the practical application of statistical analysis to address business issues
• Must be able to effectively manage time and a variety of responsibilities
• Detail-oriented with excellent analytical and problem-solving skills

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $58,000 - $70,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.  

US Benefits 

• Comprehensive healthcare plan (medical, Rx, dental, and vision). 
• Flexible spending accounts and a Health Savings Account (including company contributions). 
• Life and AD&D insurance. 
• 401(k) retirement plan including company matching contributions. 
• Disability insurance. 
• Tuition Reimbursement. 
• Discretionary paid time off program and 11 paid holidays. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion