Panel Support Specialist with English

Job Description

Purpose of the role: 

The role is responsible for supporting and maintaining the online panel environment, ensuring high-quality execution of daily operations. This includes providing assistance to panel participants, managing platform-related activities, and contributing to the effective and efficient delivery of market research processes. 

Key Responsibilities 

• Serve as the primary point of contact for panelists and respondents by managing and responding to inquiries through the Zendesk platform 
• Provide guidance and support to panel participants, including assistance with survey participation, technical issues, and general inquiries related to market research studies 
• Maintain and update panelist information in the Atlas panel management system, ensuring data accuracy and integrity 
• Monitor and escalate operational or technical issues that may impact the quality or continuity of research activities 
• Communicate effectively with both panelists and internal stakeholders, ensuring a high standard of customer service 
• Collaborate closely with Project Management and Client Solutions teams across markets to support and optimize panel-related activities 
• Manage and process personal data deletion requests in compliance with data protection regulations, coordinating with relevant internal teams 
• Oversee the progress and quality of fieldwork activities, proactively taking corrective actions where necessary (e.g. quota adjustments, timeline alignment, requirement updates) 
• Ensure all tasks are completed accurately, efficiently, and within agreed timelines, demonstrating a strong sense of ownership and autonomy 
• Support additional operational tasks and projects as required, based on team and organizational needs 

Required Skills and Competencies 

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint 
• Excellent command of the English language, both written and spoken 
• Strong quality orientation with high attention to detail 
• Customer-focused mindset with a commitment to service excellence 
• Effective problem-solving and analytical skills 
• Strong interpersonal and communication abilities 
• Ability to work collaboratively in a team environment 
• Proactive approach with a continuous improvement mindset 
• Strong organizational skills with the ability to manage time effectively and meet deadlines 
• Ability to prioritize tasks in a dynamic work environment 

We offer:

• Food vouchers € 62
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee)
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform

In addition:

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day)
• Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being
• Office located close to the city center, easily accessible by public transportation

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion