Analyst, Client Service

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A leading global financial institution is seeking a Client Service Officer to join their Japanese Corporate Banking division in Perth. This role offers you the opportunity to build and nurture relationships with prestigious Japanese corporate clients, supporting their banking needs while collaborating closely with Relationship Managers. You will be at the heart of client interactions, ensuring prompt and accurate responses to a wide range of requests, from account maintenance to loan and deposit rate inquiries. The organisation is renowned for its commitment to client-centric values, supportive leadership, and inclusive culture, providing flexible working opportunities and ongoing training to help you grow professionally. If you are passionate about delivering exceptional service and thrive in a communal environment where your interpersonal skills are valued, this is your chance to make a meaningful impact.

• Work directly with Japanese corporate clients, responding promptly and accurately to diverse banking requests including account maintenance, KYC support, and remittance assistance.

• Collaborate with Relationship Managers and colleagues across departments to ensure seamless operations and delivery of high-quality services, fostering strong connections within the team.

• Enjoy flexible working opportunities, ongoing training programmes, and a supportive leadership culture that encourages professional growth and values your commitment to excellence.

What you'll do:

As a Client Service Officer – Japanese Corporate Banking based in Perth, you will play an integral role in building trustful relationships with Japanese corporate clients. Your day-to-day responsibilities will involve responding swiftly to client requests ranging from account maintenance to complex loan inquiries. You will be instrumental in supporting customers through documentation processes while ensuring every interaction meets the highest standards of professionalism. By collaborating closely with Relationship Managers and other departments, you will contribute to seamless service delivery that exceeds client expectations. Administrative duties such as arranging business trips or managing office supplies will also fall under your remit. Success in this role requires you to be highly organised, responsive, and committed to upholding compliance standards while identifying opportunities for business growth through thoughtful client engagement.

• Respond promptly and accurately to client inquiries regarding account maintenance, information updates, change of signatories, loan and deposit rate requests, KYC support, bank guarantee issuance support, loan drawdown processes, domestic and international remittance assistance.

• Support customers in completing forms and collecting required documents for various banking transactions while maintaining meticulous attention to detail.

• Identify new business opportunities through effective communication with clients and provide valuable insights to Relationship Managers for business growth.

• Provide administrative support including ordering stationeries and amenities, assisting with business trip arrangements for team members, coordinating business entertainment activities, visitor access arrangements, and processing expense claims.

• Ensure adherence to company policies, regulatory requirements, and risk management practices in all aspects of client interactions by prioritising tasks efficiently within a multitasking environment.

• Collaborate with team members across departments to facilitate smooth operations and successful delivery of services while maintaining a pleasant work atmosphere.

• Utilise organisational tools such as task lists to manage urgent matters effectively and meet deadlines consistently.

• Support compliance functions related to travel arrangements, gift management, entertainment coordination, and visitor access control.

• Maintain high standards of professionalism in all communications with clients by demonstrating appropriate business manners.

• Assist Relationship Managers in maximising deal outcomes from a client services perspective by providing dependable support throughout the transaction process.

What you bring:

The ideal candidate for the Client Service Officer – Japanese Corporate Banking position brings proven experience in corporate banking or financial services environments. Your educational background equips you with the technical knowledge needed for transaction processing while your bilingual communication skills allow you to connect meaningfully with Japanese corporate clients. You have demonstrated reliability through previous roles requiring meticulous attention to detail—whether managing compliance documentation or supporting administrative tasks. Your ability to collaborate within teams fosters an inclusive workplace where everyone’s contributions are valued. Professionalism is evident in every interaction as you maintain high standards of conduct that build trust among clients. Adaptability is key; you thrive when juggling multiple priorities without compromising on quality or deadlines. Your understanding of regulatory frameworks ensures that all activities remain compliant while your commitment to continuous learning positions you as a knowledgeable resource within the organisation.

• An undergraduate qualification in accounting, banking, finance or a related field is essential for understanding corporate banking transactions.

• Business communication skills in both English and Japanese are required for effective client interactions.

• At least 2 years of experience in corporate banking transactions or similar roles within financial institutions is preferred for familiarity with industry practices.

• Strong numerical skills are necessary for handling transaction processing and rate inquiries accurately.

• Meticulous attention to detail ensures high-quality service delivery when managing documentation or compliance requirements.

• Excellent interpersonal skills enable you to collaborate effectively with colleagues across departments.

• Professional business manners are vital for maintaining trustful relationships with clients during sensitive communications.

• Adaptability allows you to respond quickly to urgent matters within a multitasking environment using organisational tools like task lists.

• Knowledge of regulatory requirements supports adherence to company policies during all client interactions.

• Experience supporting administrative functions such as travel arrangements or expense claims demonstrates your dependability.

What sets this company apart:

This organisation stands out as one of the world’s most respected financial institutions serving global corporate clients—including many prominent Japanese companies—in Australia. Their culture is deeply rooted in client-centric values: every employee is encouraged to listen actively and speak up respectfully so that ideas can flourish communally. Supportive leadership ensures that your professional development is prioritised through regular training opportunities tailored specifically for those who wish to advance their careers within banking. Flexible working arrangements empower employees to balance personal commitments alongside professional responsibilities—a testament to their inclusive approach towards workplace wellbeing. The company’s dedication extends beyond transactional excellence; they foster an environment where collaboration thrives across departments so that every team member feels connected and supported. Employees enjoy generous pension contributions as part of their benefits package along with access to resources designed for ongoing skill enhancement. If you value being part of an organisation that invests in its people while championing high-quality service delivery for clients worldwide, this is the place where your talents will be recognised and nurtured.

What's next:

If you are ready to bring your expertise in corporate banking services into a collaborative environment where your interpersonal skills shine—apply now!

Apply today by clicking on the link provided.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.