Technical Support Hardware Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.


Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Job Description

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

THE OPPORTUNITY

Silvus is seeking a Technical Support Hardware Specialist to support our Engineering and Manufacturing teams. This role acts as a bridge between design and production, ensuring teams have the right components at the right time and managing the long-term health of our product builds. This position reports to the Director of Hardware Engineering Operations.

This position is 100% onsite, Monday through Friday, at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Procurement & Selection Support: Assist Engineering teams with the identification, selection, and procurement of electronic and mechanical components. Coordinate with vendors to source parts that meet specific technical requirements and project timelines.

• Lifecycle Management: Partner with Engineering and Manufacturing to monitor component lifecycle events (such as End-of-Life or Product Change Notifications). Proactively track changes to prevent supply chain disruptions.

• Drive the execution of component qualification plans: This includes organizing documentation, tracking testing progress, and ensuring that alternative or new parts meet all quality and functional standards before being integrated into production.

• Documentation & Data Entry: Maintain accurate Bill of Materials (BOM) records and manage technical documentation within our PLM/ERP systems.

• Vendor Relations: Serve as a primary point of contact for suppliers to request quotes, lead times, and technical datasheets. 

• Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.

• 5+ years of experience in a technical administrative or procurement role within a manufacturing or engineering environment.

• Familiarity with electronic components (resistors, ICs, PCBs) and mechanical hardware is highly preferred

• Exceptional ability to manage multiple tracking sheets and deadlines simultaneously.

• Proficiency with ERP/PLM software and advanced skills in Microsoft Excel (e.g., VLOOKUPs, pivot tables).

• Knowledge of component lifecycle management and supply chain considerations.

• Strong analytical, problem-solving, and cross-functional collaboration skills.

• Excellent verbal and written communication skills.

• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Experience interpreting datasheets, mechanical drawings, and industry standards.

• Experience supporting NPI and manufacturing environments. 

• Detail-oriented with strong organizational skills. 

• Effective communicator across cross-functional teams.

• Proactive in identifying risks and driving solutions.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Office environment.

• While performing the duties of this job, the employee is required to do the following:

  • Lift up to 20 lbs.

  • Perform bending and reaching movements to place items on lower and higher shelves.

  • Kneeling or squatting to access lower shelves.

  • Walking/Moving in the labs.

COMPENSATION: $33.00 - $38.00 / hourly

#silvuscareers

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).  Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

Basic Requirements

• High School Diploma or GED.

• 5+ years of experience in a technical administrative or procurement role within a manufacturing or engineering environment.

• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.