Business and Sales support

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Business and Sales support

Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
The Business Assistant supports the Cluster/Country leadership team (e.g., Bulgaria, North Macedonia, Albania, and Kosovo) by ensuring efficient business operations, coordination of priorities, and high-quality administrative and organizational support. This role is critical in enabling leadership effectiveness and ensuring smooth execution of key initiatives.
Role Responsibilities
Provide proactive administrative and organizational support to the Country Manager and wider cluster team.
Manage complex calendars, scheduling meetings across multiple markets and time zones
Coordinate internal and external meetings, including preparation of materials, agendas, and follow-ups
Support business planning and reporting processes, including preparation of presentations and executive summaries
Act as a point of coordination for internal stakeholders across Sales, Product, Marketing, Finance, and HR
Assist in tracking and coordinating key business initiatives, projects, and deadlines
Manage travel arrangements, expense reporting, and logistics in line with company policies
Maintain high standards of confidentiality and professionalism when handling sensitive information
Support preparation of client-facing materials and presentations to ensure consistency and quality
Contribute to improving operational efficiency and ways of working within the team

All About You
Experience in an administrative, business support, or coordination role, preferably in a corporate or international environment
Strong organizational skills with the ability to manage multiple priorities and deadlines
High attention to detail and commitment to quality and accuracy
Excellent communication skills with a professional and structured approach
Ability to interact effectively with senior stakeholders and cross-functional teams
Strong proficiency in Microsoft Office tools (Outlook, PowerPoint, Excel, Teams)
Proactive mindset with a strong sense of ownership and accountability
Ability to work independently while thriving in a collaborative, matrix environment
Fluency in English; regional language(s) are a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.