Senior Product Manager, Graykey

Waterloo / Ottawa / Toronto/ OntarioSenior$125,000 - $175,0005+ years

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an experienced and impact-driven Senior Product Manager to play a key role in the strategy, roadmap, and lifecycle of Graykey. Graykey is one of our most strategic and differentiated product lines that sits at the intersection of hardware, software, and digital forensic workflows. Reporting to the Director, Product Management, this role is responsible for translating customer and business needs into a clear product vision and executable plans, while partnering closely with Software Engineering, Marketing, Sales, Hardware, and Customer Success.

This role is well-suited to someone who thrives in highly complex, mission-critical
environments and is comfortable navigating tightly coupled hardware/software systems, evolving platform integrations, and customer-driven innovation. You will act as a strong advocate for customer needs, balancing technical feasibility, scalability, cost, and time to market in partnership with cross-functional teams.

What You'll Do

Partner with engineering and design to build products that make a real difference in people’s lives by helping uncover the truth and protect the innocent;

Collaborate on a highly visible product line with key business stakeholders
including Executive Leadership, Sales, Marketing, Operations and Engineering to help shape the vision for the product;

Meet with Law Enforcement, Public Sector and Private Sector Leaders and
customers in the Digital Forensics and Investigations domains to inform
prioritization and product decisions;

Support go-to-market activities including positioning, pricing, launch readiness, and sales enablement;

Drive product integration efforts across Magnet Forensics’ ecosystem, ensuring Graykey delivers seamless value as part of a larger platform experience;

Support go-to-market activities including positioning, pricing, launch readiness, and sales enablement;

Become a subject-matter expert in mobile device acquisition, extraction workflows, and the Graykey product domain

Role Responsibilities

Contribute to the Graykey product vision, strategy, and commercialization
grounded in an extensive knowledge of our customers’ needs and competitors;

Fully understand market problems and use cases by gathering feedback from product stakeholders (i.e. Customers, Users, Internal Stakeholders) and observing market dynamics - always seeking to fully comprehend the core underlying pain or challenge;

Leverage deep business acumen to inform product decisions, ensuring Graykey investments maximize both customer impact and long term business value;

Define clear customer and business outcomes, and be able to translate those into software deliverables and requirements, and drive them to delivery with cross-functional teams;

Contribute to long time portfolio and platform strategy where Graykey is a critical differentiator;

Travel: 20%.

What We're Looking For

5+ years of experience in a Product Management role with significant ownership of complex products, ideally spanning software and hardware systems;

Demonstrated customer empathy – recognizing and caring genuinely about the motivations, challenges and frustrations of our customers and advocating for solutions to resolve them;

Strong interpersonal communications skills - comfortable with presenting to
customers, executive level stakeholders and other internal audiences;

Strong collaboration, critical thinking, and problem-solving skills with the ability to influence at all levels and create trust and strong relationships;

Bachelor’s Degree or College Diploma in a Technology Related Program, or
equivalent practical experience.

Nice to Have Skills

Experience working on hardware products, particularly those tightly integrated with software

Prior experience in the Digital Forensics industry, Cybersecurity, or Law
Enforcement.

Compensation & Benefits 

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$145,0000 - $195,000 (USD) a year
$125,000 - $175,000 (CAD) a year
Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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