People Experience Support

As part of the People Experience team, you will play a key role in delivering high-quality People and Culture (P&C) support and service excellence to our employees and P&C Business Partners across the organization. You will serve as a primary contact point for employee queries, provide accurate advice on P&C policies and processes, and support operational activities that enable a consistent, efficient, and empathetic customer experience.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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We’re looking for a people‑centric problem solver who thrives on delivering exceptional support and bringing clarity to complex People and Culture questions. In this role, you will sit at the heart of the employee experience, guiding employees and leaders across the full lifecycle and resolving issues with empathy, accuracy, and care. You will collaborate closely with Business Partners and global People teams to ensure consistent service, strong governance, and continuous improvement. This is an opportunity to make a visible impact every day, shape how people processes work in practice, and be a trusted point of support during key moments in an employee’s journey.

What you offer

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• 4–5 years of relevant experience, ideally within financial services, insurance or audit environments
• Strong collaborative mindset with excellent verbal and written communication skills
• Exceptional attention to detail paired with solid critical thinking, problem‑solving and customer service capabilities
• Ability to work independently while proactively escalating issues clearly and effectively when needed
• Strong ability to interpret complex verbal and written information to identify potential conflicts of interest and areas of regulatory or compliance risk
• Experience working with HR systems such as Oracle PeopleSoft HR, ServiceNow (case management) and PEGA (starter, transfer, and leaver processes) is an advantage

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Empowering all kinds of bright and driven people

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We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.