People Experience Support - Business Aligned

Join our global People Experience (PX) team, where we partner closely with leaders, employees and cross functional teams to deliver a high-quality people experience. We support a diverse workforce across regions and time zones, helping employees navigate their careers while ensuring our business groups receive timely, insights driven People & Culture (P&C) support.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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In this role you will play a vital role in shaping the overall employee experience by combining strong operational execution with emerging P&C advisory capabilities. In this position, you will serve as a first point of contact for employees and managers up to the Director level, responding to inquiries with empathy, professionalism, and sound judgment. You will manage employee queries through case management systems, ensuring timely resolution aligned with global service standards, while also providing guidance on policies, processes, and P&C best practices. This includes conducting preliminary case analysis and collaborating with P&C Business Partners on matters requiring deeper expertise or escalation. 

Additionally, you will support advisory tasks such as performance matters, policy interpretation, mobility, and broader employee experience initiatives. You will prepare accurate P&C reports—such as those on attrition, performance cycles, and mobility trends—highlighting key insights, risks, and recommended actions for leaders. The role also involves supporting low-level employee relations cases, including sensitive wellness or conduct concerns, while ensuring appropriate documentation, confidentiality, and escalation. You will contribute to cyclical people processes such as goal setting, performance reviews, promotions, and learning and development, and support the full employee lifecycle, including onboarding, transfers, mobility, offboarding, and conducting exit interviews. Finally, you will help identify process gaps and recommend enhancements that elevate service delivery and strengthen the employee experience.

What you offer

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• 3–5 years of HR experience in people experience, HR operations, HR generalist, or junior HRBP roles preferably in global or fast-paced environments.

• Strong communication and collaborative skills with the ability to confidently interact with employees at all levels, including senior managers and directors.

• Ability to prepare clear, structured reports or presentations that translate data into meaningful insights.

• Strong understanding of HR policies and processes and ability to interpret and guide employees through complex HR topics.

• Ability to work autonomously with strong problem‑solving and critical‑thinking capabilities, applying sound judgment and attention to detail while managing sensitive matters, escalating appropriately, and adjusting priorities effectively when circumstances change.

• Proficiency in platforms such as PeopleSoft, ServiceNow, PEGA, and tools such as Excel, PowerPoint, PowerBI (advantage but not required).

• Experience working with geographically dispersed teams or stakeholders across regions is a plus.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.