Issues and Incidents Senior Associate/Associate Manager

Our Non‑Financial Risk team within Banking and Financial Services supports colleagues across the business to effectively manage incidents and issues. Working closely with teams across Macquarie, including our central Risk Management Group and specialist functions, we provide expertise that helps strengthen our risk culture and drives consistent, high‑quality risk management practices.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will work across Banking and Financial Services to lead and support incident and issue investigations. You will use your stakeholder engagement skills to collaborate with a wide network across the business. Your responsibilities will include identifying root causes, assessing impacts, and developing action plans to prevent reoccurrence. You will play an active role in facilitating discussions on anticipated and emerging issues, helping teams navigate risks with clarity and confidence.

What you offer

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• Strong stakeholder engagement and relationship management skills, with the ability to work effectively across a diverse network
• The ability to break down complex problems, identify key drivers, and provide clear and practical solutions
• A continuous improvement mindset, with confidence in balancing commercial considerations within a risk framework
• Strong communication skills, with the capability to simplify complex information into clear and accessible messages
• The ability to manage your own workload, adapt to time pressures, and prioritise effectively. Previous risk experience is beneficial but not essential.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.