Team Manager | Fraud Contact Centre

Our Client Protect team is a critical line of defence against the growing threat of fraud and scams. The team is responsible for reviewing, analysing, and verifying high-risk transactions to protect our clients and their assets while ensuring secure and positive experiences.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Team Manager within our Client Protect team, you will lead and develop a high-performing team of fraud consultants working 24/7 to safeguard our clients across all Banking and Financial Services products. You will drive the team’s performance in identifying and preventing fraudulent activity, assisting clients with online support, validating high-risk transactions, and providing empathetic support to victims of fraud and scams. Leveraging data-driven insights, you will enhance fraud detection strategies, implement process improvements, and manage high-stakes escalations with professionalism while ensuring compliance with regulatory requirements.

What you offer

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• Proven leadership experience within a risk, compliance, or fraud prevention function in a banking or financial services environment. 
• Deep understanding of the fraud landscape, including application fraud, identity takeover, and the latest scam typologies. 
• A passion for developing and coaching team members to deliver exceptional outcomes for clients in stressful situations. 
• Strong problem-solving and critical-thinking skills, with a strategic and inquisitive mindset. 
• Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced, 24/7 operational environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.