Senior Manager, Electronic Communications Surveillance

This role leads the effort to build and improve the systems that monitor the firm’s emails, chats, voice calls, and other electronic communications, making sure they stay strong, modern, and effective. It’s an exciting chance to work with teams across the company to shape smarter surveillance tools, strengthen controls, and stay ahead of new technology and regulatory needs.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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This is an exciting opportunity to help shape and execute the strategic direction of the firm’s electronic communications surveillance platforms, ensuring they effectively monitor email, chat, voice, and new communication channels. You will design and strengthen the governance and control frameworks that keep these surveillance systems reliable, compliant, and adaptable as regulatory expectations evolve. You will also lead key implementation and enhancement initiatives by partnering with Technology, Compliance, Legal, and external vendors to deliver upgrades that improve monitoring accuracy and efficiency. The ability to provide clear insights, expertise, and updates to senior stakeholders becomes essential in guiding the firm’s surveillance capabilities and overall risk management approach.

Salary range for this position: $168,000- $192,000/Yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. The successful candidate may also be eligible for an annual discretionary incentive compensation award. You can further read about the full spectrum of benefits we offer our people listed below.

What you offer

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• Bachelor’s degree required; degree in Finance, Business, Technology, or related field preferred.
• 5+ years of experience in compliance surveillance, electronic communications monitoring, financial services compliance, or related risk functions.
• Experience working with surveillance platforms and communications monitoring technologies.
• Experience supporting surveillance platform implementations or technology initiatives.
• Knowledge of regulatory expectations related to communications monitoring and recordkeeping.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About the Risk Management Group

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Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, market risk, operational risk, aggregate risk and prudential, and central.

Empowering all kinds of bright and driven people

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We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.