Head of Design

Design shapes how Macquarie's customers experience their money. From the app they open each morning to the service journeys that span multiple touchpoints, design is the connective tissue across our digital platforms and customer experience. We are looking for a design leader energised by the challenge and opportunity of scaling our design practices and developing our team. 

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As Head of Design for Banking and Financial Services, you will lead design across the full breadth of our customer experience, including product design, service design, design systems, voice of customer and accessibility. You will build an outstanding team culture, coaching and elevating a team of designers to deliver their best work. You will set the design ambition for Banking and Financial Services and build the organisational credibility to make it happen, working as a peer alongside engineering, product, brand, and business leaders to ensure design is a strategic differentiator. 

What you offer

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• A track record of building design teams and practices as a competitive advantage 
• The organisational savvy to navigate complex stakeholder dynamics and build peer-level credibility with senior executives from day one 
• Genuine design craft depth that earns the respect of experienced designers and raises the quality bar on what gets shipped 
• Proven ability to coach and inspire senior design leaders - people who are already strong and want to become exceptional 
• Experience across the full design spectrum: product design, service design, and design systems governance at scale 
• Comfort operating in complex, large-organisation environments and the confidence to lead without needing direction.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.