Manager, Enterprise Technical Systems

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

About the Role
LinkedIn is looking for a Regional IT Manager (APAC) within LinkedIn’s Productivity Engineering Operations (PE Ops) organization. The Productivity Engineering Operations organization spans technology across LinkedIn’s infrastructure, security, and business products and applications. We work to improve and transform the employee technical support experience by delivering support services that are effortless, self-service-first, and near-real-time. The ideal candidate is a hands-on manager with strong technical depth, people leadership skills, and experience operating in a distributed, multinational tech environment. This candidate should also be fluent with building scalable support solutions and driving transformation in enterprise IT.

The Regional IT Manager is responsible for overseeing and optimizing all IT operations across a defined geographical region. This role ensures systems, infrastructure, and support services operate efficiently, securely, and in alignment with global organizational objectives. You will partner closely with cross-functional leaders, local IT teams, and global technology stakeholders to deliver reliable, scalable, and cost‑effective IT services.

Responsibilities

• Regional IT Operations and Service Delivery: Ensure smooth day‑to‑day IT operations across all sites in your region, including end‑user technical support, hardware/accessories, asset management and ITAD, print services, and event support.
• Policies and Standards: Develop, implement, and maintain regional IT policies, procedures, and operational standards aligned with corporate IT governance.
• Cross-Functional Partnership: Partner with Security, Facilities, Workplace, Finance, and HR to plan expansions, moves, or remodels with minimal disruption.
• Leadership and Team Management: Lead, coach, and develop a team of full-time regional IT professionals, including performance management and career development.
• Escalation Support: Provide technical guidance and escalation support to full-time and contracted employees to ensure timely resolution of complex issues.
• Resourcing: Oversee staffing levels, team development, and resource planning for ongoing and emerging needs.
• Technology Strategy and Projects: Develop and execute regional IT strategies that support global organizational goals, growth, and modernization initiatives.
• Execution: Plan and lead IT projects/tasks, hardware and software upgrades, and technical enhancements across multiple locations.
• Technology Evaluation: Conduct technology evaluations, recommend new tools, and ensure adoption of industry best practices (e.g., ITIL, security frameworks).
• Optimization: Drive optimization and improve cost-to-serve through the use of AI and automation tools.
• Risk, Compliance, and Security: Establish and maintain disaster recovery plans, security protocols, and data protection standards across the region.
• Regulatory and Audit: Ensure compliance with regulatory requirements (e.g., GDPR), organizational controls (e.g., SOX), and internal audit guidelines.
• Stakeholder Partnership: Act as the primary IT partner for APAC (India, China, Singapore, Hong Kong, Australia, Japan) business stakeholders, ensuring technology aligns with business needs.
• Reporting: Provide regular reporting on service performance and health to senior leadership.
• Vendor Management: Own vendor/MSP performance, contracts, and renewals; negotiate SLAs and drive continuous improvement.
• Financial Management: Prepare and manage the regional IT budget, optimizing spending and forecasting for future needs.
• Cost-Effectiveness: Evaluate cost‑effective technology solutions that support growth/scale and provide operational efficiency.

Qualifications

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 7+ years of management experience in IT operations or multi‑site technology leadership.
• 5+ years of experience with IT service management and support ticketing tools (e.g., ServiceNow, Zendesk).
• 2+ years of experience managing regional and multi-site IT budgets.
• 1+ year(s) of management experience or 1+ year(s) of staff level engineering experience with management training

Preferred Qualifications

• 10+ years of management experience in IT operations or multi‑site technology leadership.
• Demonstrated impact improving CSAT, employee NPS for IT, MTTR, and SLA attainment while reducing cost-to-serve.
• Direct experience designing, deploying, or operating AI and automation solutions to augment human support processes (e.g., agentic IT, intelligent triage, copilots, conversational self-service).
• Experience managing vendor (managed service provider) ecosystems.
• Experience planning and executing office move tasks with IT‑owned devices.
• Ability to operate strategically while maintaining a hands‑on approach.
• Experience with cloud platforms (AWS, Azure, or GCP) and modern identity solutions.
• Working understanding of APAC data protection and compliance regulations.
• Familiarity with ITIL practices, KPIs, SLAs, and service management frameworks.
• Experience in a fast-paced technology organization.
• Proficiency in data analysis tools such as Tableau, Power BI, or SQL to track KPIs and drive data‑informed decisions.

Suggested Skills

• People Management
• IT Service Management
• Multi‑site Technology Leadership
• Vendor and MSP Management
• Budget Management
• AI and Automation in IT Support
• APAC Data Privacy and Compliance

You will Benefit from our Culture

We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

Additional Information

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.