SaaS & Demand Gen Operations - Manager

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in São Paulo, Brazil. 

At LinkedIn, our approach to flexible work is centred on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

Our Go-To-Market Sales Strategy & Operations organization is responsible for building and maintaining the operational foundation that enables our sales organization to run effectively and efficiently to drive topline growth. Within that, our Talent Solutions Planning & Performance team act as a central partner to executives and cross-functional stakeholders by integrating quantitative analysis with business judgment to help leadership make informed decisions on growth, investments, resource allocation, and operational priorities.  

Through a combination of advanced analytics, business modeling, forecasting, executive storytelling, and cross-functional collaboration, we drive annual topline planning, business forecasting cadence, performance reviews, resource allocation decisions, and strategic deep-dives. Our work influences decisions across revenue growth, customer retention, hiring, productivity, and long-range business strategy. This role is ideal for someone who enjoys operating at the intersection of strategy, analytics, finance, and business operations while partnering with senior leaders to solve complex business problems at scale 
 
You will join the Talent Solutions Planning & Performance team, working alongside teammates based in London, New York and São Paulo, and partnering directly with Sales VPs, global GTM Operations leaders, and cross-functional teams across the all geos (US, EMEA and APAC) and functions (Finance, Pricing, Business Operations, Analytics, Marketing, Customer Success). 

As a Go-to-Market Strategy & Operations Manager, you will operate as a self-managed expert and trusted leader of the function. You will be the solution owner for the most complex strategic and operational problems facing the global LTS business, acting as an advisor and sounding board to senior sales executives, and translating ambiguous business challenges into complete, actionable recommendations that drive measurable revenue growth, sales productivity, and customer value. You will own initiatives end-to-end - from hypothesis validation through analysis, recommendation and syndication - and will design and lead global improvement initiatives that scale beyond your immediate team. 

Beyond your own scope, you will act as a force multiplier for the function: mentoring and coaching junior team members, serving in a consultative capacity on projects owned by others, removing roadblocks, and becoming a global source of reference on the processes and topics you own. Success in this role requires a strong strategic mindset, the ability to challenge the status quo and drive process change at a systems level, excellent executive communication skills, and comfort handling highly sensitive, confidential and non-routine information in a rapidly changing organization. 

Responsibilities: 

• Lead strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial planning), influencing stakeholder OKRs and annual/quarterly priorities 
• Create high-impact, tailored communication materials (PPT, email) that clearly outline problems, insights, solutions and next steps; own meetings by setting the agenda, leading discussions and managing outcomes with senior audiences 
• Own performance management and forecasting for the global LTS business end-to-end - tracking business performance, quickly diagnosing and explaining gaps and deviations in business, data, tools or processes, and advising leadership on the actions required 
• AI & Process Innovation: identify and champion enterprise AI tools, predictive analytics, and workflow automation opportunities across the GTM tech stack (e.g., lead scoring, pipeline forecasting, rep productivity) to scale team output and optimize revenue efficiency. 
• Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, finance and systems teams) to achieve objectives 
• Manage process change at a systems level with all cross-functional teams - challenging outcomes from existing processes, proposing improvements to methodologies, and delivering measurable business impact 
• Advise and influence senior members of the sales organization (including Directors and VPs) on growing and optimizing their businesses, acting as a sounding board, challenging the status quo, and deciding on initiatives within your scope 
• Become a global source of reference on key topics and processes; seek out best practices across the industry and integrate them into teams, programs and projects; identify product or technology opportunities and influence leaders to execute on them 
• Coach and mentor more junior team members - providing guidance and feedback on their work, removing roadblocks, serving in a consultative capacity on projects they own, and supporting career development (e.g., career discussions, mentorship programs) 
• Set and manage your own workload and that of initiatives you lead, aligning time and cost investment with business priorities; independently manage stakeholder expectations and influence deadlines and timeframes for larger initiatives 
• Travel required (potentially 1 to 2 trips a year)  

Qualifications

Basic Qualifications: 

• Bachelor's degree or related practical experience (ideally in a quantitative discipline) 
• Business Fluency in English
• 5+ years of experience in sales strategy and operations, business operations, finance, management consulting, or an equivalent analytical/strategic role 
• 5+ years of experience with Excel and PowerPoint 
• 5+ years of experience with data analysis or financial modeling 
• 3+ years of experience with SQL or similar programming languages 
• 3+ years of experience leading cross-functional projects or initiatives with senior stakeholders (Director level and above) 

Preferred Qualifications: 

• Experience in communicating effectively and presenting to Senior Executives 
• Experience acting as a trusted advisor to senior sales or business leaders, including challenging the status quo and influencing decisions outside of your direct scope 
• Track record of owning complex, ambiguous problems end-to-end - from framing and hypothesis through analysis, recommendation, syndication and implementation 
• Experience driving process or systems change across cross-functional partners (business operations, sales leadership, finance, systems teams) 
• Experience working in a global, matrixed organization across multiple time zones 
• Ability to demonstrate objective thinking in decision making and prioritization (prioritizing the system over the subsystem) 
• Advanced knowledge of Microsoft Excel (data analysis, financial modeling) and SQL (data queries) 
• AI & Emerging Tech Familiarity: Track record of leveraging AI platforms, generative AI tools, or predictive analytics modeling to accelerate market analysis, streamline operational workflows, or enhance executive reporting 
• Motivation to challenge the status quo and continually innovate

Suggested Skills: 

• Strategic Thinking
• Executive Communication
• Stakeholder Management
• Cross-functional Leadership 
• Data Analysis
• Financial Modeling
• Problem Solving

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.