Field Resource Coordinator

Scottsdale, AZ1-3 years

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Field Resource Coordinator plays an integral role in operations for an assigned market. This role will manage a specialized subset of work order volume in which multiple related repairs are needed in one home. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The CSC will also provide feedback to management to ensure constant improvement of the project process.

What You'll Do:

Develop and maintain positive client relations as required to ensure superior client satisfaction

Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.

Manage real-time inquires while keeping track of and responding to commitments

Act as Project Manager

Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.

Ensure work orders are thoroughly created to resolve the current needs and issues of the homes

Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead

Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices

Enter information into our database and ensure consistency and accuracy

Demonstrate professionalism in communication, relationship development, customer service, etc.

Shift flexibility may be required

Foster a positive team environment

Ensure confidentiality and accuracy of internal and external data

Perform ad-hoc projects and other duties as assigned

Assist in training team members and provides constructive feedback as necessary

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

Performs work under general supervision; carefully reviews the details and accuracy of work performed

Role Specific Skills:

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Organizational or Project Management skills preferred

Candidates with a growth mindset highly encouraged

You Should Have:

High school diploma required

4+ years of customer service experience preferred

Preferred experience as a CSA III with a high scorecard rating

Advanced troubleshooting knowledge and ability to articulate

Ability to communicate industry language

Other Relevant Qualifications:

1-3 years of experience preferred

Property maintenance experience

Trades knowledge

#IND2

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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