Client Service Analyst

Job Responsibilities:

• Client enablement process for America’s region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• In progress or completed Bachelor’s degree in Accounting/ Economy / Business Administration or related.
• Minimum of 2 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.

• Good working knowledge of all MS Office applications. Especially Advanced Excel.

   

Skills and Capabilities:

• Willingness to learn and understand the CIB operational process and impact
• Strong communication skills. Fluent in English.
• Effective time management skill.
• Good analytical skills.
• Good Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Intellectual capacity for process improvements.