Markets Operations AI Transformation & PMO Lead - Executive Director

Join us to re-imagine Markets Operations with advanced AI and intelligent automation. You’ll work at the intersection of Operations, Applied AI, Technology, and Transformation to convert complex front-to-back challenges into scalable, data-driven solutions that unlock efficiency, resilience, and measurable impact for our clients and our business.

As an AI Transformation & PMO Lead - Executive Director within JPMC, you will be responsible for leading multi-pillar transformation initiatives end to end—shaping the vision, setting measurable objectives, and ensuring disciplined execution. You will oversee PMO governance and executive reporting, translate operational pain points into AI-enabled solutions, align partners across functions, and embed data, risk, and control rigor to deliver sustainable results at scale.

Job responsibilities

• Lead the end-to-end re-imagining of Markets Operations using advanced AI and automation, grounded in front-to-back process expertise.
• Translate operational pain points into scalable AI solutions; define problem statements, value hypotheses, and measurable success metrics.
• Partner closely with Operations, Applied AI, Technology, and Transformation to co-design data-driven solutions and ensure aligned execution.
• Drive data strategy for initiatives: define data requirements, partner on data sourcing/quality, and embed analytics for monitoring and value tracking.
• Own the delivery lifecycle from discovery and prioritization through MVP, scaling, change management, and benefits realization.
• Establish and run strong program governance across multi-pillar portfolios; manage RAID logs, dependencies, and decision forums.
• Oversee PMO reporting: produce timely, accurate, insight-led dashboards and narratives on status, risks, issues, and outcomes for senior stakeholders.
• Ensure compliance with regulatory, risk, and control requirements; integrate operational resiliency and audit readiness into design and execution.
• Facilitate cross-functional coordination, workshops, and intake/prioritization routines to maintain momentum and resolve blockers.
• Optimize operating models and processes post-implementation; institutionalize learnings, playbooks, and controls for sustainable scale.
• Coach and support program teams; cultivate a culture of data-driven decision-making, transparency, and continuous improvement.

Required qualifications, capabilities, and skills

• Proven track record in product or transformation leadership within financial services, preferably with experience of Operations.
• Deep understanding of front-to-back Markets Operations processes, including trade lifecycle, risk management, regulatory requirements, and operational workflows and the associated risks and controls. 
• Expertise in AI, automation, and digital transformation in operational environments.
• Strong experience in managing large-scale, complex programs with multiple stakeholders and competing priorities. 
• Expertise in PMO best practices, governance, and reporting frameworks. 
• Exceptional leadership, communication, and stakeholder management skills. 
• Ability to operate at both strategic and tactical levels, driving vision while ensuring execution.
• Program & Project Management skills
• Bachelor’s degree