Content Design Senior Associate - Technical Writer

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

 

As a Content Design Senior Associate in Digital Enablement, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

 

Job responsibilities

• Develop and implement content strategies for effective UX copy—including UI labels, tooltips, instructional text, messages and embedded contextual help—to support user journeys and actions for Digital Enablement products. 
• Create, update, and maintain technical documentation, glossaries, and help guides to support users in navigating the Digital Enablement platform effectively. 
• Establish and enforce content quality standards, ensuring all materials are accurate, up-to-date, and align with CIB content style guides.
• Create content prototypes, test content hypotheses, and participate in design and product reviews to provide clear rationale for your content design decisions.  
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
•  Influence stakeholders and manage relationships to overcome challenges and focus on delivering high-quality content. 
• Effectively manage and prioritize tasks across multiple projects in a fast-paced environment. 

 

Required qualifications, capabilities, and skills

• Applied experience in content design, or equivalent expertise in writing and editing clear, user-friendly, and accessible content for technical digital products.
• Strong technical aptitude, with the ability to work closely with product managers and engineers to translate complex technical concepts into content that’s easy to understand for business partners. 
• Collaborative mindset, working with the design squad (UI designers, UX designers, user researchers) to shape the future of Digital Enablement Console and related products. You proactively communicate, contribute ideas, and challenge thinking within the team. 
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Portfolio demonstrating excellent content strategy and creation for digital products.

 

Preferred qualifications, capabilities, and skills

• Experience using design tools (e.g., Figma, prototyping tools) and knowledge of end-to-end user-centered design processes. 
• Familiarity with content management systems such as Adobe Experience Manager.
• Background that includes using Git for version control.
• Financial services or fintech product experience. B2B experience, preferred.