Workplace Solutions - Customer Service Analyst, European Languages
JPMorgan ChaseAs a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities
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Provide excellent customer service via email and phone at 1st and 2nd level response
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Escalate unresolved issues to 2nd and 3rd line support teams
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Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
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Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
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Maintaining contact with customers throughout the ticket life cycle
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Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and Skills:
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Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
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Strong problem solving skills.
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Client focus, interpersonal skills and ability to network.
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Proactivity and Continuous Improvement mindset.
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Maintains highest level of technical skill in field of expertise.
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This position requires a high degree of discretion and judgement.
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Passion for learning new things every day and a continuous improvement mindset
Preferred Qualifications, Capabilities and Skills:
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University degree in Economics, Finance or equivalent work experience desired.
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Experience in Customer Service role, preferably in the Financial Services or Software industry.
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Experience with Contact Center solutions
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Fluency of Finnish and Swedish is preferred
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Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic.