Citrix/NetScaler & Virtualization
- Extensive knowledge on NetScaler
- Build and design both physical and virtual environments.
- In-depth knowledge of ADM and its integration with NetScaler.
- Expertise in GSLB, load balancing, SSL certificates, and all standard features.
- Familiarity with advanced features such as firewall and EPA.
- Highly experienced in troubleshooting via both GUI and CLI.
- Strong understanding of network design, including connectivity options, firewalls, VPN, and load balancers and their impact on Citrix/NetScaler.
- Citrix Virtual Apps and Desktops
- Proficiency in leveraging both on-prem technology and Citrix Cloud.
- Experience supporting and integrating Citrix infrastructure technologies such as FAS, Cloud Connectors, and StoreFront.
- Preferred experience with Citrix Access Gateway.
- Experience in migration to and from Citrix Cloud.
- Virtualization & Cloud
- Expert knowledge in VMware and Nutanix.
- Well experienced in Citrix integration with AWS and Azure.
- Strong knowledge of Azure Virtual Desktop services, including Azure Virtual Machines, Azure Active Directory, and virtual networks.
- Preferred experience with Windows 365 (CloudPC) and its integration with Citrix Cloud.
- Automation & Scripting
- Knowledge in scripting and automation using tools such as ServiceNow, UIPath, Power Automate, and PowerShell.
- Endpoint & Directory Services
- Experience in building, deploying, and maintaining thin clients using IGEL.
- Deep knowledge of Active Directory, including policies, OU, and DNS.
- Troubleshooting
- Extensive experience in resolving L3/L2/L1 issues as well as single-user issues.
Desktop Engineering
- Operating Systems & Endpoint Management
- Strong experience with Windows 10/11 deployment, configuration, and troubleshooting.
- Expertise in managing endpoints using Microsoft Endpoint Manager (Intune) or SCCM.
- Hardware & Peripheral Support
- Diagnose and resolve hardware issues (desktops, laptops, and thin clients).
- Experience with imaging and provisioning devices.
- Software Installation & Maintenance
- Proficiency in deploying and maintaining enterprise applications.
- Knowledge of packaging and scripting for automated software deployment is a plus.
- Security & Compliance
- Understanding of endpoint security best practices, including antivirus, encryption, and patch management.
- Ability to enforce compliance policies across devices.
- Networking Basics
- Troubleshooting connectivity issues (LAN/WAN, VPN).
- Familiarity with DNS, DHCP, and IP addressing as it relates to desktop environments.
- Collaboration Tools
- Experience supporting Microsoft 365 apps (Teams, Outlook, OneDrive).
- Incident Management
- Handle L1/L2 desktop support tickets and escalate when necessary.
- Strong documentation skills for issue resolution and knowledge base updates.
Others
- Soft Skills
- Good interpersonal skills including networking, collaboration, communication, and time management.
- Excellent communication and customer service skills for end-user support.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to adapt to different audiences, environments, and cultures.
- Team player with willingness to assist on any project, big or small.
- Strong problem-solving and analytical skills.
- Strong project management and documentation skills.
- Solid communication skills; fluent in English.
- Experience & Education
- At least 7-10 years of experience in VDI and Desktop engineering.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.