Manager, Content Management System (CMS)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position

The CMS Team Manager leads a unit of DITA Information Architects and eIFU Specialist to support the development, management, and global delivery of regulated medical device content. This role is responsible for driving end-to-end content strategy across CMS platforms, ensuring high-quality, compliant, and scalable documentation aligned with product release timelines and global regulatory requirements.

The position operates as a strategic leader and business owner, partnering closely with Technical Writing, Tech Pubs Project Management, Localization, and other cross-functional teams to optimize CMS workflows, translation workflows, and publishing operations. The CMS Team Manager champions process innovation, standardization, and technology adoption to improve efficiency, reduce cost, and enhance global content delivery.

Key Responsibilities

Leadership & Team Development

• Lead, hire, and develop a high-performing CMS  team
• Act as a player-coach by mentoring team members, driving performance, and building career development paths
• Foster a collaborative, high-accountability culture across global and cross-functional teams

Content & CCMS Strategy

• Own and drive the CMS strategy, including structured content (e.g., DITA), reuse models, and publishing workflows such as eIFU
• Standardize tools, templates, and processes across technical writing and localization teams
• Evaluate and implement new technologies to improve content lifecycle management and scalability

Localization & Globalization

• Partner with internal stakeholders to ensure published content meets country-specific requirements
• Leverage KPIs (e.g., content reuse, cost, cycle time) to drive continuous improvement in CCMS operations

Program & Stakeholder Management

• Align cross-functional roadmaps and prioritize initiatives to support product launches and global expansion
• Provide strategic recommendations and influence decision-making at the leadership level

Process Improvement & Compliance

• Drive process optimization initiatives across CMS, technical publications, and localization workflows
• Own and maintain CMS related procedures and work instructions to ensure compliance and operational excellence
• Ensure adherence to medical device regulations, labeling requirements, and design control processes
• Stay connected with the industry trends and offer ongoing training for team as appropriate

Operations & Execution

• Oversee resource planning, workload prioritization, and risk mitigation for content deliverables
• Manage CMS budgets and identify cost-saving opportunities

Qualifications

Required Skills & Experience

• Bachelor’s degree in a related field or equivalent work experience
• 10+ years CMS and DITA experience required, or equivalent.  XML, Darwin Information Typing Architecture (DITA), and content management experience required.
• 5+ years managing a team of DITA Architects or Technical Writers, preferably in a regulated industry.
• Strong planning, decision-making, negotiating and change management skills.
• Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction.
• Excellent collaboration skills and proven ability to work across functions required.
• Experience presenting to and working with senior leadership required.
• Proven ability to solve difficult technical and process problems required.
• Demonstrated experience implementing new processes and procedures required.
• A consistent high performer, a continual learner leading with emotional intelligence.
• Excellent written and verbal communication skills required.
• Ability to multi-task and work both in a team and independently required.

Preferred Qualifications

• 10+ years of experience with medical devices in an FDA regulated environment highly preferred.
• 10+ years of experience with Product Lifecycle Management (Example, Agile) software or equivalent highly preferred.
• Understanding of localization process preferred.
• Adobe FrameMaker or Adobe InDesign and Adobe Acrobat experience preferred.
• Adobe Illustrator, Adobe Photoshop, or equivalent desirable.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.