Sr. Process Documentation Analyst- People Services

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Global Senior Process Documentation Analyst designs, documents, standardizes, and continuously improves People Services processes across regions. The role ensures HR processes are clearly defined, compliant, audit-ready, and scalable within a centralized People Services model.

This position is critical to service delivery excellence, process consistency, and knowledge transfer across regions by maintaining high-quality SOPs, process maps, and documentation frameworks.

Role & Responsibilities:

• Process Documentation & Standardization - Define, develop, maintain, and standardize knowledge articles, job aids, and standard operating procedures. Ensure all documentation clearly outlines roles, workflows, and controls.
• Knowledge Management - Build and manage a centralized knowledge repository for Global People Services. Support transition programs across regions and design training and onboarding plans for new People Services team members.
• Process Design and Continuous Improvement - Partner with HR Business Partners, internal People Services teams, and Centers of Excellence to assess current processes, identify gaps, inefficiencies, and duplication, and improve processes through structured project management.
• Governance, Quality & Compliance - Implement documentation standards, templates, and version control to support audit readiness and alignment with internal HR processes and quality reviews. Conduct periodic documentation audits and quality assessments.
• Digital & Tools Enablement - Use tools and applications such as Workday, ServiceNow, and process mapping platforms to ensure documentation aligns with system workflows and supports automation opportunities.
• Stakeholder Collaboration - Serve as a bridge between process design and operations by working closely with global and regional HR teams.

#LI-Hybrid

Qualifications

Required Skills and Experience

• A master’s degree and/or certification in HR, Business Administration, or a related field is preferred.
•  10-12+ years of hands-on experience in global HR operations or HR shared services, process management, transition, and documentation.
•  Strong understanding of HR Shared Services or People Services models, with experience in centralized global delivery environments and regional variations.
• Good knowledge of HR policies, standards, and employee lifecycle processes.
• Understanding of and hands-on experience with audit, compliance, and control frameworks.
• Strong analytical and problem-solving capability with high attention to detail and structured thinking
• Maintaining high standards for stakeholder management across global teams with an ability to simplify complex process to easy documentation

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.