SVP Professional Education & Program Services

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

Lead the PEPS organization globally overseeing a wide range of functions to provide impactful educational resources, programs, and experiences that enable customers to integrate our technology into patient care efficiently, effectively and safely.

Roles & Responsibilities: The SVP PEPS manages a multi-disciplinary team with the primary organizations and focuses on:

• Customer Learning & Development
  • Enhance learning and consulting services outcomes to foster efficient, effective, and safe adoption and ongoing utilization of Intuitive’ s products.                
• Customer Training
  • refine the customer learning journey by providing structured and measured technology training pathways for surgeons and care teams
• Genesis
  • Specialized consulting services and training programs to help hospitals standardize processes to help reduce variation, optimize resources to improve operational efficiencies, and expand access to enable growth with the goal to reduce the total cost of care in robotics programs using Intuitive technologies and digital solutions
• Learning Products & Innovation
  • Evolve Advanced Tissue Modeling (ATM) to meet training needs and execute regional initiatives that remove barriers to ATM adoption

Qualifications

Skills, Experience, Education, & Training

• Senior global leadership experience in a med tech setting
• Proven ability to lead, influence and collaborate well in a cross-functional team environment
• Seasoned and sophisticated project management, planning, decision making, negotiating and change management skills
• Seeks, recognizes, and executes creative and simple solutions to resolve complex organizational challenges
• Excellent communication (written, verbal), presentation and documentation skills
• Strong business acumen: budgets, project/program cost tracking and other technical management administrative experience
• Self-starter, capable of significant autonomy, can create structure within ambiguity
• Results-oriented, self-confident, and able to react quickly under pressure
• Ability to travel up to 30% of time

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.