PEPS Operations Specialist, US

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position 
Reporting to the Manager, PEPS Operations (US), the PEPS Operations Specialist (US) drives the efficiency of daily operations by streamlining processes, maintaining quality, and identifying improvements that enhance operational performance for Customer Training and Genesis. Key responsibilities include evaluating business procedures, monitoring metrics, coordinating logistics, and contributing to special projects.
Essential Job Duties 

•    Aligns with PEPS regional leadership on key business priorities and partners with cross functional teams to drive continuous improvement initiatives that support operational excellence.

•    Manages the logistics and coordination of regional events—including peer‑to‑peer summits, society events, congresses, and rotational or academic programs—in partnership with the program management and marketing teams.

•    Collaborates with key stakeholders to ensure successful implementation of new technologies, procedures, and product launches, and manages the communication and coordination required to keep all parties aligned.

•    Organizes, executes, and monitors assigned projects, coordinating cross functional activities and deliverables to ensure timely progress.

•    Manages, maintains, and communicates the status of yearly and quarterly goals in collaboration with key stakeholders and business partners.

•    Manages and maintains key operations records, including but not limited to certificates, waivers, evaluations, and credentials, as well as conducts audits to assess quality and ensure compliance.

•    Gathers and communicates the data and information needed to ensure training models are accurately planned, managed, and distributed.

•    Coordinates with Logistics, Regulatory, and other key business partners to support importation activities.

•    Supports the document management workflow, including submitting and routing documents for approval through the document control systems as well as coordinating activities related to updates and revisions.

•    Manages certificate requests and responds to inquiries related to equivalency certificates.
•    Maintains and updates the inventory catalog, including systems, instruments and accessories, learning products, and training center contracts.

Qualifications

Required Skills and Experience 
•    3-5 years’ experience in operations

•    Understanding of regional regulatory and compliance requirements. 
•    Detail-oriented, organized and takes initiative, problem-solving mindset. 
•    Strong process orientation: must ensure all stakeholders understand processes and responsibilities related to each event, program, and meeting.
•    Demonstrated ability to work effectively across the organization. 
•    Ability to present information in a clear and concise manner. 
•    Excellent organization, time management, prioritization, and problem-solving skills.
•    Excellent written and verbal communication skills. 
•    Must be flexible, self-directed, and self-motivated.
Required Education and Training 
•    Bachelor’s degree in business administration, finance, engineering, or related field.

Working Conditions

•    None

Preferred Skills and Experience
•    Experience in Medical Device; professional education or logistics.

•    Project management experience.
•    Experience with lean processes and/or certification in a process improvement framework.

•    Knowledge of sales, training, or marketing software tools (Smartsheet, Veeva, Salesforce, Tableau, Agile, SAP).

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.