Assistant Manager - Instawork Robotics Labs

Key Responsibilities

Team Building & Talent Management

• Lead end-to-end hiring and onboarding of operations team members.
• Build, mentor, and manage a high-performing team of operators and team members.
• Create career development plans and coaching programs to improve team effectiveness.
• Foster a culture of accountability, ownership, and continuous improvement.

Training & Process Excellence

• Design and implement training programs for new hires and existing team members.
• Develop, document, and continuously improve SOPs and operational playbooks.
• Ensure teams are equipped with the right tools, knowledge, and processes to perform efficiently.
• Drive adoption of AI tools, particularly ChatGPT and other productivity platforms, to improve operational effectiveness.

Operations Management

• Oversee day-to-day execution of task-based physical and data-driven workflows.
• Monitor operational KPIs, productivity metrics, and quality standards.
• Identify bottlenecks and implement scalable process improvements.
• Ensure timely delivery of operational commitments while maintaining high-quality standards.
• Review completed work regularly and provide corrective feedback where necessary.

Customer & Stakeholder Management

• Act as the primary operational point of contact for customers and internal stakeholders.
• Manage relationships with large enterprise customers and strategic accounts.
• Prepare and deliver weekly business reviews, operational updates, presentations, and MIS reports.
• Communicate project progress, challenges, and recommendations to customers and leadership teams.
• Drive customer satisfaction through proactive communication and operational excellence.

Infrastructure & Operational Readiness

• Ensure operational infrastructure, hardware, and tools are functioning effectively.
• Manage inventory, equipment allocation, and operational readiness across teams.
• Coordinate with internal teams to resolve operational issues quickly and efficiently.

Required Qualifications

• 5+ years of experience in operations, account management, customer success, BPO, shared services, or technology-enabled operations.
• 2+ years of experience managing teams and leading people.
• Experience working in high-growth startups and scaling operations.
• Strong background in managing large enterprise accounts and customer-facing operations.
• Proven experience driving operational excellence in fast-paced environments.
• Excellent communication and presentation skills with the ability to interact confidently with senior stakeholders.
• Strong analytical mindset with experience creating reports, dashboards, and operational reviews.
• Hands-on approach with a willingness to dive deep into execution when required.
• Highly proficient with AI tools, particularly ChatGPT, and able to leverage them to improve productivity, problem-solving, and workflow design.

Preferred Qualifications

• Experience in B2B SaaS, technology, operations, customer success, or enterprise services organizations.
• Experience managing large-scale operational teams.
• Familiarity with quality assurance frameworks and process improvement methodologies.
• Exposure to AI, data operations, annotation, content moderation, workflow management, or technology-enabled service delivery.
• Experience working with global customers and cross-functional teams.

Why Join Us

• Lead a critical operations function powering innovative AI-driven initiatives.
• Build and scale a team from the ground up.
• Work directly with customers and leadership on high-impact projects.
• Opportunity to shape processes, systems, and operational strategy.
• Competitive compensation along with benefits such as commute and meals.
• Fast-paced, entrepreneurial environment with significant growth opportunities.