System Services Representative - Wisconsin (Milwaukee - Madison)

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products.

You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction.

Your primary responsibilities will include

• Perform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, Oracle, and Fujitsu, at client sites.
• Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.
• Execute Project-Based Services: Participate in customized project-based services, including Technical Delivery Assessment, installation planning, account management, and relocation of equipment.
• Utilize IBM Tools: Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.
• Exposure to Server Products: Familiarity with non-IBM server products, such as Dell, Oracle, and Fujitsu, including their installation, maintenance, and repair.
• Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.
• Experience with Technical Support: Exposure to technical support and problem determination, including resolving incidents and advising on potential resolutions.
• Familiarity with IBM Tools: Basic understanding of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, used for automation and improving client operations.
• Awareness of IT Engineering: Basic knowledge of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.
• Digital Technical Certifications: Knowledge of obtaining and maintaining digital technical certifications to demonstrate proficiency in hardware and software solutions.
• Soft Skills Training: Familiarity with soft skills training, including verbal and written communication, teamwork and collaboration, emotional intelligence, and critical thinking.
• Hybrid Cloud Environments: Exposure to providing onsite infrastructure services, maintenance, and consultancy for hybrid cloud client environments. United States Infrastructure & Technology Hybrid Professional MILWAUKEE, US (0147) International Business Machines Corporation