Delivery Consultant - Watsonx /Orchestrate

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients.

As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

As a Delivery Consultant assigned to the customer help desk, you will learn and experience how we apply technical expertise to ensure world-class delivery using consultative skills such as problem-solving issue-based methodologies, communication, and service orientation skills.

As a member of IBM Technology Expert Labs, you will be client-focused, courageous and pragmatic. The watsonx.ai and Watsonx Orchestrate platforms are part of IBM’s AI portfolio focused on: watsonx.ai (development, training, and operation of AI/LLM models) and Watsonx Orchestrate, (intelligent automation of tasks and workflows using AI). To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited to… Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to find the solution for the customer. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. Availability to work at the help desk during different shifts, morning, afternoon, and night, according to the service structure and business unit requirements. Artificial Intelligence Fundamentals (Essential). Strong understanding of core AI and machine learning concepts, including: Supervised and unsupervised learning Deep learning and neural network architectures Natural Language Processing (NLP) Large Language Models (LLMs) Hands-on experience with: Model fine-tuning techniques Prompt engineering fundamentals Embeddings and vector representations Retrieval Augmented Generation (RAG) frameworks and implementations Prompt Engineering (Critical) Proven ability to design and optimize effective prompts for LLM-based applications • Familiarity with Additional AI Tools: Experience with Business Analytics Enterprise, Cognos Analytics, Planning Analytics, SPSS Modeler, Automation Decision Services, Blueworks Live, Business Automation Open Editions, Business Automation Workflow, Cloud Pak for Business Automation, Operational Decision Management, Robotic Process Automation (RPA), and webMethods BPMS is beneficial for this role. • Knowledge of Industry Trends: Understanding of current industry trends and developments in AI Assistants and related technologies is advantageous. • Broad Technical Foundation: A broad technical foundation in data platforms and AI technologies is desirable, enabling effective collaboration with clients and delivery of tailored solutions. Brazil Consulting Hybrid Professional Multiple Cities (0022) IBM Brasil-Industria, Maquinas e Servicos Limitada