O2C Credit Controller with German

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. This person will be responsible for overall Credit Control activities The candidate will have an opportunity to learn the E2E O2C process thanks to extensive scope we have been given from Client, one of the biggest automotive companies in the world. Will have to be in constant contact with different countries and locations across the world to ensure high level of service is provided. While doing that the candidate will also learn different methods of work across different cultures close cooperation with O2C cash application team, support in allocating payments, daily analysis of unapplied cash, finance reports preparation, analysis, monitoring of accounts with payment arrears, direct daily contact with both the client and clients’ customers, review and approve payment to customers and collection runs, raising requests for changes in customer master data Fluent German and English language skills are required • Exposure to Quality Standards: Familiarity with operational metrics and quality standards in a service operations environment, including understanding of key performance indicators and service level agreements. • Basic Knowledge of Process Analysis: Exposure to analyzing processes and identifying areas for improvement, including understanding of workflow optimization and efficiency gains. • Familiarity with Customer Service Tools: Basic understanding of tools and systems used to manage customer interactions, including ticketing systems and customer relationship management software. Poland Enterprise Operations Hybrid Professional Krakow, PL