Expense Management Manager (Japanese Bilingual)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As Expense Management Manager , you will maintain a balanced skill pyramid capable of supporting specialized Expense Management. Resources across the organization should collectively demonstrate expertise in: * Expense Report Processing and Policy Compliance * Corporate Card Administration (Issuance, Maintenance, Delinquency Management) * Expense Audit and Quality Assurance * Employee Support and Case Management * Legal Entity Maintenance when employees change * ServiceNow/Ticket Queue Management, Aging Monitoring, and SLA Performance * Process Documentation, Knowledge Management, and SME Support * Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 6–10 years of experience in expense management, finance operations, or shared services, including experience leading global teams. * Provides operational leadership across global Expense Management services, ensuring service delivery excellence, governance, compliance, stakeholder management, resource planning, performance against SLAs/KPIs, and continuous improvement. Responsible for developing specialized capabilities across operational workstreams, quality management, audit programs, process governance, automation initiatives, and strategic service enhancements. * Proven work knowledge to manage payment reporting and reconciliation activities. · Strong proficiency in Japanese wih JLPT N3 and above is a MUST · Proficient in MS Office applications and any ERP software as an end-user. · Self-directed and ambitious achiever. · Meeting targets effectively. · Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork. Malaysia Enterprise Operations Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.