Process Delivery Specialist

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, requiring a deep understanding of various departments and systems involved in the process.

You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include

• Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments.
• Collaborate with internal teams: teams as Collections, Billing, Treasury, Revenue, and Customer Service to resolve payment-related issues.
• Perform daily cash application: cash posting activities for customer payments received through various payment methods.
• Perform bank general ledger reconciliations: Investigate and resolve payment discrepancies, unidentified receipts, short payments, and overpayments to perform the reconciliations.
• Ensure Customer Service Excellence: Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner.
• Coordinate Project Management: Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations.
• Optimize Revenue Management: Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction. Bachelor’s degree: in accounting, Finance, Business Administration, or related field. At least 1 year of Accounting Experience Experience working with: ERP systems, preferably SAP. Skills: Strong analytical skills and high attention to detail. Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, including understanding various departments and systems involved in the process. Experience Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes. Transaction Management: Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency. Knowledge of: Journal Entries, accounting adjustments, and reconciliations (general ledger and subledger). Basic Understanding of Revenue Management: Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes. Strong command of the English language, both written and spoken.
• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement and optimize processes for enhanced customer satisfaction and revenue growth.
• Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, and Finance, to drive efficiency and ensure seamless integration of processes.
• Revenue Management Analysis: Basic understanding of analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes. Mexico Enterprise Operations Professional GUADALAJARA, MX