VP Staff Training and Competency Development

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a VP Staff Training and Competency Development.

In this role you will:

• You will shape and champion the Wealth Academy as a flagship capability program, setting the strategy and governance to ensure all training and recognition activity aligns to the Academy vision, brand and business priorities.
• You will help support the end-to-end learning agenda for Wealth (investments and insurance), setting standards for design and delivery to ensure programs are engaging, commercially impactful and fully compliant with regulatory and conduct requirements.
• You will lead the build of a scalable curriculum and delivery model (blended learning, digital, classroom and on-the-job), using data and frontline feedback to continuously improve effectiveness and adoption.
• You will partner with senior stakeholders, product and proposition owners, Compliance, Risk, HR and external providers to ensure content accuracy, consistency and timely deployment across markets/segments.
• You will help set the recognition strategy for Wealth, designing campaigns and performance celebrations that reinforce desired behaviors, customer outcomes and sustainable growth.
• You will oversee internal communications for the Academy, creating a compelling narrative and multi-channel plan that increases visibility, engagement and pride across the organization.
• You will lead the creation of success stories and best-practice showcases, translating results into repeatable playbooks that motivate teams and accelerate performance.
• You will drive the development and communication of career pathways and accreditation frameworks, ensuring clear linkage between capability building, recognition and progression for frontline and specialist roles.

To be successful you will need:

• Significant experience leading learning & development, capability building, or employee engagement at scale, ideally within banking/wealth management and in regulated environments.
• Strong wealth management background with credible exposure to investment and insurance products; able to translate product and market complexity into practical frontline capability.
• Strong facilitation and communication skills, with a track record of influencing key stakeholders and audiences
• Demonstrated experience designing and governing recognition programmes and internal communications that shift culture and improve performance outcomes.
• Excellent written and verbal communication skills, with the ability to craft clear, compelling narratives and high-impact success stories
• Strong analytical and commercial acumen to interpret sales and capability data, diagnose root causes, prioritise interventions and measure ROI of learning and recognition initiatives. Passion for people development and celebrating success, with a strong sense of ownership, integrity and commitment to delivering sustainable customer and business outcomes.

Opening up a world of opportunity 

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited. 

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