GTS Client Manager - Institutional Clients Group (f/m/d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Global Trade Solutions (GTS) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an individual to join this team in the role of GTS Client Manager dedicated to Institutional Clients Group (ICG)

The GTS Client Manager is a client-facing role and will deliver globally connected, excellent and market leading service to Premium clients, The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.

In this role you will:

• Act as a Point of Contact for clients providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs.
• Provide customers with GTS technical advisory and clarification on transactional issues, processes and procedures. Work directly with offshore Client Services teams where applicable to maximise customer value and outsource non-value add, long dated investigations
• Adopt global initiatives and practices for GTS that enable globally consistent, yet locally competitive, segmented service experience for dedicated portfolio of clients, and effectively deliver these propositions.
• Partner with GTS Services, Relationship Managers, and other stakeholders to ensure customer issues are addressed and urgent transactions are processed in line with market agreed SLAs.
• Support reduction in cost to serve by increasing clients' digital footprints and driving client query elimination.
• Encourage client adoption of self-serve solutions to enable proactive service
• Understand clients’ transactional routines, build relationships & identifies potential increases in
• revenue flows to explore.
• Accountability for draw-down activities and operational readiness of the transaction/facility. Actively participate in client planning where requested.
• Monitor client experience, client feedback & service quality

To be successful in this role, you should meet the following criteria:

• Knowledge of Trade Finance structures at a global level having experience in Core Trade and Guarantees.
• Knowledge of project management techniques
• High level of drive and motivation to ensure successful delivery of transactions and keen

interest in long term client portfolio management to deliver best in class service

• Proactive attitude, keen to learn and flexibility to adapt for each client requirement
• Internal/ external stakeholder management; including but not limited to Operations, Technology and Client Service;
• Result driven, able to perform risk analysis with consistent track record of on-time/on-quality delivery
• Work independently and under pressure whilst using strong judgmental skills to identify and resolve complex problems, manage ambiguity, and adhere to timelines, ensuring high quality output
• Excellent written and oral communication; ability to articulate and detail, if necessary, issues to all levels
• Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus
• Have attention to detail and strong focus on client-centricity
• Proficient in MS Excel, MS Word and MS Power Point and use of HSBC’s internal platforms

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in several countries in Continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits & opportunities!

• We’ll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security, and can include company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET)…
• A Work Council which offers ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers…
• Our family-focused benefits can help you to support your loved ones and include family events days off (wedding, civil union…), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability…
• We’ll give you a huge range of resources that support your well-being (yoga, sophrology, Mindfulness app)
• You’ll have international opportunities - this can be your place to start and branch out to anywhere we have offices
• A work environment that promotes Diversity & Inclusion, where you’ll be able to join our different Employee Resource Groups
• These benefits are on top of local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location)

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers & ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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For further information on building your career at HSBC, please visit: www.hsbc.com/careers