Client Service Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

In this role you will:

• Own end-to-end client service for transactions : Take full accountability for clients’ day-to-day transactional requirements, ensuring requests are progressed smoothly from initiation through to completion.
• Coordinate delivery across internal and external stakeholders: Act as the central point of contact, partnering with Transaction Services, Business Development, Coverage, and relevant internal/external parties to deliver timely fulfilment and strong service performance.
• Provide advisory support on trade practices and solutions : Guide clients on trade transaction practices and relevant product options, helping them use solutions appropriately and efficiently.
• Support collection of client payments with embedded risk controls : Engage with clients (and, where applicable, clients’ customers for RF) to facilitate collections while applying agreed controls and governance to manage operational and risk outcomes.
• Drive adoption of digital and self-serve capabilities: Promote and enable use of self-service tools and straight-through processing to improve turnaround times, reduce friction, and shift service from reactive to proactive.
• Develop deep understanding of client routines and identify growth signals : Build strong client relationships, understand transactional patterns and operating models, and surface opportunities for Business Development to increase wallet share and revenue flows.
• Monitor and improve client experience and service quality :Track client feedback, service metrics, and recurring issues; implement continuous improvements and prevent repeat incidents through root-cause actions.
• Manage commodity client requirements and lead change : Manage commodity client servicing needs, including preparing and providing deal pricing/quotations, and lead or contribute to transformation initiatives that improve client outcomes, controls, and efficiency.

To be successful you will need:

• GTS product and process expertise : Strong knowledge and hands-on experience across GTS products, trade/transaction processing, and end-to-end client servicing within a regulated environment.
• Client service excellence and relationship management : Demonstrated ability to deliver consistently high service standards, manage client expectations, and build trusted relationships with clients and internal partners.
• Strong stakeholder management and influencing skills : Confident communicator with the ability to influence across Coverage, Operations/Transaction Services, Business Development, and other stakeholders to deliver outcomes.
• Proven problem-solving and multi-tasking capability : Able to priorities effectively in a high-volume environment, diagnose issues quickly, and drive pragmatic resolution while maintaining control and accuracy.
• Data and presentation capability (Excel & PowerPoint) : Strong Microsoft Excel skills (analysis, tracking, reporting) and PowerPoint skills (clear, concise storytelling and presentation preparation for stakeholders).
• Relevant professional certification preferred : CDCS certification is highly desirable and/or a strong willingness to work towards it.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. (Additional text if role is Enhanced vetting)

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hongkong & Shanghai Banking Co

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