Senior Manager, Non- Financial Risk, Markets & Securities Services

Role Purpose

A senior risk and control role supporting the oversight and execution of the Non-Financial Risk (NFR) framework for Funds Administration, Middle-Office, Transfer Agency and Trustee within Securities Services. The role operates within the 1LoD, partnering closely with the Securities Services NFR & COO organisation, Risk & Control Owners, and Risk Stewards to help embed effective risk management across business, operations and technology.

Key elements of the role include:

• Support delivery of the SSv Funds Administration, Middle-Office, Transfer Agency and Trustee NFR agenda, working with senior stakeholders to ensure risks are identified, assessed, controlled and monitored.
• Provide subject matter oversight and constructive challenge on end-to-end processes (Business, Operations & Technology), with a focus on preventing risks from materialising into issues.
• Act as a trusted advisor to business stakeholders by coordinating, advising and challenging on risk and control activities, including regulatory and audit-related engagements.
• Ensure NFR requirements are embedded into product development and change delivery (initiation through implementation), including control design, testing evidence, go-live readiness and post-implementation assurance (e.g., digital capabilities and resilience risk).
• Partner with Product, Technology and Operations to support control simplification and automation, improving control effectiveness, customer outcomes and operational efficiency.
• Execute activities in line with the Group Risk Management Framework (RMF), supporting work across:
• RMF Policy & Assurance – interpreting RMF requirements and supporting adherence monitoring;
• FIM Policy – supporting cascade and adoption of relevant policy changes;
• Governance & Reporting – producing fit-for-purpose governance, MI and ad-hoc reporting;
• Risk appetite monitoring – supporting definition, calibration and ongoing monitoring;
• Assurance & Monitoring – supporting delivery of risk-based assurance (OKR/KPI/KRI monitoring and thematic reviews);
• Incident/Issue Management – supporting identification, escalation and remediation of incidents/issues and tracking of actions;
• Risk & Control Assessment (RCA) – supporting timely updates to Product RCA based on relevant risk triggers.

Key Accountabilities:

Lead & Deliver

• Develop and manage effective working relationships across SSv, Technology, Operations and supporting functions.
• Support the SSv NFR leadership team in delivering the broader risk management agenda, including prioritisation, coordination and execution of key deliverables.
• Provide commercially grounded input on risks, services and processes against agreed internal standards/risk appetite and external expectations.
• Role model strong risk behaviours including speak-up, timely escalation, and high-quality, evidence-based outcomes.
• Contribute to team capability through knowledge sharing, coaching of junior colleagues (where relevant), and disciplined ownership of assigned outcomes.

Customers / Stakeholders

• Support NFR and SSv management in ensuring appropriate risk and control structures are in place and that identified risks are actively managed.
• Deliver succinct, high-quality communication of risk matters across SSv, Markets & Securities Services (MSS), Global Functions and other relevant areas.
• Contribute to internal/external benchmarking and lessons learned, where appropriate, to improve the control environment.

Operational Effectiveness & Control

• Support execution of the Risk Management Framework across Funds Administration, Middle-Office, Transfer Agency and Trustee.
• Coordinate and contribute to key Risk & Control governance forums/committees, ensuring materials are accurate, insightful and action-oriented (rather than “reporting for reporting’s sake”).
• Assist with monitoring of the business risk profile, ensuring issues, thematic trends and emerging risks are captured, understood, and progressed to clear actions and/or risk acceptance decisions.
• Support implementation and embedding of relevant policies, procedures and control standards in a practical, commercially sensitive manner.
• Help minimise disruption risks by supporting resilience and control effectiveness so the business can meet expectations of customers, counterparties, regulators and other stakeholders.

Risk & Control Outcomes (what “good” looks like)

• Improved quality and timeliness of RCA updates, issue triage and governance MI for the remit area.
• Timely progress and closure of remediation actions, with strong evidence packs and sustainable fixes (not temporary patches).
• Reduction in repeat incidents through better root-cause analysis and preventative controls.
• Clearer, more actionable risk appetite monitoring (OKR/KRI/KPI), with defined thresholds and ownership across stakeholders.
• Evidence that risk is embedded into change delivery, with fewer late-stage control gaps.

Qualifications:

Experience

• Strong understanding of the Securities Services product set for Funds Administration, Middle-Office, Transfer Agency and Trustee (or equivalent), including front-to-back design and execution; broader SSv industry knowledge is an advantage.
• Proven experience in Business Management, Audit, Risk and/or Control roles within a global financial institution, operating across multiple stakeholders and functions.
• Experience supporting material remediation and delivering outcomes under senior management attention.
• Data-driven mindset with ability to analyse trends and convert them into practical actions.
• Experience supporting implementation of AI/advanced analytics in a risk and control environment, including governance, documentation, testing evidence and sustainable BAU control design.
• Strong collaboration skills with ability to operate effectively across Product, Operations and Technology.

Skills / Competencies

• Strong written and verbal communication skills; able to influence and challenge constructively with stakeholders across geographies.
• Strong problem solving and prioritisation; able to manage multiple deliverables under pressure with attention to detail.
• Proactive, self-motivated and able to work independently while staying tightly aligned to team priorities.
• Commercial awareness and practical judgement (knowing when to be rigorous and when to be pragmatic).
• “Roll-up-the-sleeves” mindset to deliver outcomes at pace.

You’ll achieve more when you join HSBC.


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