Customer Delivery Specialist – Korean-Speaking

Customer Delivery Specialist – Korean-Speaking

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

• Be an agent of change to facilitate Service Excellence’s delivery of seamless and excellent service to stakeholders and customers
• Be the lead operational contact for HPE Financial Services for assigned portfolios
• Be responsible for team level attainment of business plan – volume, accounts receivables, margins, customer satisfaction and other operational measures
• Be jointly accountable with the Financial Account Managers through objective setting process for the end-to-end ownership of the customers, high value relationships and partners/vendors/suppliers
• Facilitate team’s ability to provide seamless delivery and excellent service to customers/stakeholders. Own the attainment of the Total Customer Experience measures and promote a strong customer service culture
• Partner with Business Process to assist in new program implementation and system implementation
• Support Sales team in contract negotiation and escalations
• Ensure compliance with policies and procedures and that audit deficiencies are rectified
• Interface with external partners/vendors/suppliers for transaction handling
• Champion global best practices in operation effectiveness and efficiency, including systems, processes, people and technology

Education and Experience Required:

• Bachelor's degree or master's in related field.
• Min 2-6 years related experience in a telephonic support position in a service or end-user support environment. Ideally with some experience in the microcomputer industry.
• Technical training in the company or other manufacturers' product lines. (trainable if no related experience)
• This position requires a Korean speaker as it is to support the Sales team based in Korea

Knowledge and Skills:

• Working knowledge of the field of Customer Relations.
• Demonstrated verbal communication and customer service skills.
• ntermediate-level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Experience and demonstrated presentation skills.
• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

#LI-Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia

#hpefs

Job:

Services

Job Level:

Intermediate

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.