Global Customer Support Project Manager

Global Customer Support Project Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Job Family Definition:

Leads internal project to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing. Manages corporate and third party vendor efforts to plan, build and implement solutions to internal problems and issues.

Management Level Definition:

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

In a typical day as a Global Customer Support Project Manager, you would...

Manages internal projects

• Budget as detailed in Impact section Very large/ complex/ multiple regions or global.

• Typically includes definition of strategy to achieve the sponsors’ vision of an end-state transformation High/ very high risk.

• Manages project financials including business impact

• Meets or exceeds approved budgets.

• Provides reliable financial forecasts to Management.

• Manages complex multi- function and/ or global relationships with senior and executive stakeholder management.

• Manages internal as well as external resources with a team size generally greater than 20 people from multiple regions.

• Provides detailed performance review input and development recommendations for key contributors.

• Mentors others providing a role model and support for individual development .

Education and Experience:

• First Level University degree.

• Advanced University degree preferred.

• 10+ years in like in project management roles or in like roles/businesses.

What you need to bring:

• Demonstrates an in-depth knowledge of key Services’ operational policies, processes and methodologies applicable to project management.

• Has an extensive understanding of critical project management techniques.

• Recognized as a leader in the Services PM Profession community.

• PMP Certified.

Impact/Scope:

• Contributions have major impact on the company's business (Cost, Efficiency, TCE) generally $7- 20M and/or internal project budget over $5M.

• Typically involves high degree of transformation, (e.g., mergers, divestitures & acquisitions).

• Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution .

Complexity:

• Successfully operates in complex disciplines in which the company must operate to be successful. Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution.

• Manages projects affecting more than three organizations or the enterprise.

• Manages a portfolio of projects or a program and supervises other project managers on very large multi- function projects.

• Project may be global Manages projects usually requiring advanced scheduling and coordination techniques to meet stakeholder deadlines .

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Master

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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